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IQVIA
IQVIA
H1B vizasi homiysiIshlab chiqarishKonsaltingMarketing
IQVIA hayot fanlari va sog‘liqni saqlash sohalaridagi tashkilotlarga murakkab muammolarni hal qilishda yordam berish uchun sog‘liqni saqlash ma’lumotlari tahlili, ilg‘or texnologiyalar va konsaltingni birlashtiradi. Uning Connected Intelligence platformasi klinik tadqiqotlar, texnologiyalarni ishlab chiqish va yangi davolash usullarini rivojlantirishni qo‘llab-quvvatlash uchun ma’lumotlar hamda sun’iy intellektni birlashtiradi. Kompaniya jamoalari tahlil, konsalting va sog‘liqni saqlash texnologiyalari yo‘nalishlarida faoliyat yuritib, tadqiqotlar, raqamli innovatsiyalar va bemorlar natijalarini yaxshilashga qaratilgan sa’y-harakatlar bilan bog‘liq imkoniyatlarni taqdim etadi.
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Kompaniyadagi ish o‘rinlari

Senior Product Support Engineer - .NET, Azure, SQL, ITIL | Kochi Onsite

Provide Tier 3 support for IQVIA’s global clinical research and healthcare applications, resolving complex incidents across .NET, Azure, SQL, and integrations. The role includes ITIL-based operations and 24×7 rotational coverage.

INHindistonOfisdaTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaBackend muhandisiDasturiy ta’minot muhandisi
.NETAWSAzureBulutOracleSQLUnix

Tavsif

  • Deliver Tier 3 application and integration support for complex, high-impact incidents
  • Conduct root cause analysis by gathering evidence, recognizing patterns, recording findings, and supporting corrective and preventive actions
  • Serve as the Tier 2 escalation point and take ownership of urgent issues
  • Monitor, triage, prioritize, assign, manage, and close technical tickets
  • Investigate critical incidents, integration failures, and problems affecting multiple users or sponsor deliverables
  • Track hypercare activities and record investigations, updates, and follow-up actions
  • Keep end users and stakeholders informed about ticket status, workarounds, and next steps
  • Lead bridge calls and coordinate live troubleshooting with subject-matter experts, engineering, and dependent teams
  • Work with engineering, DBA, cloud and infrastructure, and vendor teams to isolate root causes and implement lasting fixes
  • Troubleshoot deeply through logs, application diagnostics, database checks, integration traces, and environment validation
  • Provide technical direction to Tier 2 engineers
  • Support problem, change, and release management through risk assessment, deployment assistance, post-release checks, and hypercare
  • Carry out authorized production recovery actions, including resubmission, reprocessing, controlled restarts, and data-integrity checks
  • Participate in handovers and keep each shift prepared for operational coverage
  • Develop and maintain SOPs, known-error articles, and troubleshooting playbooks
  • Find opportunities to improve monitoring and automation and coordinate their delivery
  • Lead operations during shifts while maintaining SLA, ticket-update, email-management, and process-compliance standards
  • Work rotating 24×7 shifts, including nights and weekends, to support global operations

Talablar

  • Bachelor’s degree in Computer Science or an equivalent qualification, or 8–14 years of relevant experience in a comparable field
  • Background in product or application support
  • Experience working rotating shifts
  • Availability for 24×7 rotational coverage, including nights and weekends
  • Excellent communication skills with the ability to engage and influence stakeholders at every level
  • Strong analytical and problem-solving abilities
  • Solid technical foundation and/or programming experience
  • Strong PC-based troubleshooting capability
  • Effective written and verbal communication skills
  • Knowledge of Azure, AWS, IIS, Oracle, .NET, Unix, SQL, and Windows Server
  • Knowledge of scripting, automation, and AI
  • Understanding of ITIL incident, problem, and change management practices
  • Working knowledge of software development processes and methodologies
  • Clinical trial or pharmaceutical domain knowledge is preferred
  • Strong customer-facing and presentation abilities
  • Ability to document processes clearly
  • Experience with validation documentation and execution
  • Proficiency in technical troubleshooting and documentation

Imtiyozlar

  • 24×7 rotational coverage that includes nights and weekends
  • Exposure to supporting globally distributed operations
  • Hands-on experience with Azure, AWS, IIS, Oracle, .NET, Unix, SQL, and Windows Server
  • Cross-functional collaboration with Development, Infrastructure, Service Owners, DBA, cloud and infrastructure, vendor, and engineering teams
  • Opportunities to support automation, monitoring improvements, knowledge management, and process optimization

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