Elliptic moliya institutlari, kriptovalyuta birjalari, tarmoq operatorlari, tartibga soluvchi organlar va huquqni muhofaza qiluvchi idoralar uchun korporativ blokcheyn tahlili hamda kripto muvofiqlik dasturiy ta’minotini ishlab chiqadi. 2013-yilda tashkil etilgan kompaniya muvofiqlik, kuzatuv va kriminalistik tekshiruvlarni qo‘llab-quvvatlash uchun sozlanadigan SaaS mahsulotlari, API’lar, ma’lumotlar integratsiyasi, treninglar va sertifikatlarni birlashtiradi. Uning platformasi virtual aktivlarga xizmat ko‘rsatuvchi provayderlar va tashkilotlarni tekshirish, hamyonlar va tranzaksiyalarni monitoring qilish, blokcheynlararo tekshiruvlar, kripto tahdidlar bo‘yicha razvedka hamda steyblkoin ekotizimini kuzatishni qamrab oladi. Bu imkoniyatlar jamoalarga raqamli aktivlar tarmoqlaridagi moliyaviy jinoyatlar va tartibga solish xavflarini aniqlash hamda tekshirishga yordam beradi.
Senior Customer Success Manager, APAC – Elliptic (Singapore Hybrid)
Lead strategic APAC mid-market SaaS accounts at Elliptic, a crypto intelligence and blockchain data company. Drive retention, renewals, expansion, customer value, and peer enablement.
Tavsif
- Manage customer health, retention, and expansion across a strategic APAC mid-market portfolio
- Act as the strategic regional contact, helping customers adopt effective practices
- Create and maintain account plans covering customer goals, success measures, and long-term strategy
- Own renewal processes from start to finish, including forecasting retention and negotiating commercial terms
- Find and lead expansion opportunities with Product to position additional solutions
- Conduct strategic business reviews and success conversations that demonstrate return on investment
- Support peers with complex renewals, escalations, and stakeholder challenges
- Share effective approaches to account planning, health-score analysis, and renewal forecasting
- Help onboard and develop new CSMs through call shadowing, account-plan reviews, and mentoring
- Contribute to regional playbooks, tools, and customer-success enablement materials
- Represent Customer Success in cross-functional discussions with Sales, Product, Solutions, and Marketing
- Meet six-month objectives covering portfolio ramp-up, account planning, renewal or expansion completion, playbook enhancements, and cross-functional contribution
Talablar
- Native Mandarin speaker
- Demonstrated experience in Customer Success, Account Management, or Renewals for B2B SaaS, including management of mid-market customers with complex workflows
- A history of becoming a trusted informal adviser to colleagues
- Strong retention and renewal strategy capabilities, including accurate pipeline forecasting and a record of generating expansion
- Proficiency with AI-powered tools for customer insights, health scoring, and workflow automation
- Experience leading executive business reviews and negotiating outcomes that balance customer and company priorities
- Able to work effectively without formal management authority in a global, cross-functional setting
- AML knowledge or experience, especially in crypto or financial services, is a bonus
- Familiarity with blockchain, Web3, or digital assets is a bonus
- Interest in public speaking and representing the company at industry events is a bonus
- Previous player-coach, team-lead, or senior individual-contributor experience with informal mentoring responsibilities is a bonus
Imtiyozlar
- Share options
- 25 days of annual leave plus Singapore public holidays
- Health insurance
- Personal training budget
- Laptop and required work equipment
- Home office allowance
- Full access to Spill mental health support