Elliptic वित्तीय संस्थानों, क्रिप्टोकरेंसी एक्सचेंजों, नेटवर्क ऑपरेटरों, नियामकों और कानून प्रवर्तन एजेंसियों के लिए एंटरप्राइज़ ब्लॉकचेन विश्लेषण तथा क्रिप्टो अनुपालन सॉफ़्टवेयर विकसित करती है। 2013 में स्थापित यह कंपनी अनुपालन, निगरानी और फोरेंसिक जांचों में सहायता के लिए कॉन्फ़िगर करने योग्य SaaS उत्पादों, API, डेटा एकीकरण, प्रशिक्षण और प्रमाणन को एकीकृत करती है। इसका प्लेटफ़ॉर्म वर्चुअल एसेट सर्विस प्रोवाइडर और इकाई स्क्रीनिंग, वॉलेट और लेन-देन की निगरानी, क्रॉस-चेन जांच, क्रिप्टो खतरा खुफिया तथा स्टेबलकॉइन इकोसिस्टम की निगरानी जैसी सुविधाएँ प्रदान करता है, जिससे टीमें डिजिटल-एसेट नेटवर्कों में वित्तीय अपराध और नियामकीय जोखिम की पहचान और जांच कर सकती हैं।
Senior Customer Success Manager, APAC – Elliptic (Singapore Hybrid)
Lead strategic APAC mid-market SaaS accounts at Elliptic, a crypto intelligence and blockchain data company. Drive retention, renewals, expansion, customer value, and peer enablement.
विवरण
- Manage customer health, retention, and expansion across a strategic APAC mid-market portfolio
- Act as the strategic regional contact, helping customers adopt effective practices
- Create and maintain account plans covering customer goals, success measures, and long-term strategy
- Own renewal processes from start to finish, including forecasting retention and negotiating commercial terms
- Find and lead expansion opportunities with Product to position additional solutions
- Conduct strategic business reviews and success conversations that demonstrate return on investment
- Support peers with complex renewals, escalations, and stakeholder challenges
- Share effective approaches to account planning, health-score analysis, and renewal forecasting
- Help onboard and develop new CSMs through call shadowing, account-plan reviews, and mentoring
- Contribute to regional playbooks, tools, and customer-success enablement materials
- Represent Customer Success in cross-functional discussions with Sales, Product, Solutions, and Marketing
- Meet six-month objectives covering portfolio ramp-up, account planning, renewal or expansion completion, playbook enhancements, and cross-functional contribution
आवश्यकताएँ
- Native Mandarin speaker
- Demonstrated experience in Customer Success, Account Management, or Renewals for B2B SaaS, including management of mid-market customers with complex workflows
- A history of becoming a trusted informal adviser to colleagues
- Strong retention and renewal strategy capabilities, including accurate pipeline forecasting and a record of generating expansion
- Proficiency with AI-powered tools for customer insights, health scoring, and workflow automation
- Experience leading executive business reviews and negotiating outcomes that balance customer and company priorities
- Able to work effectively without formal management authority in a global, cross-functional setting
- AML knowledge or experience, especially in crypto or financial services, is a bonus
- Familiarity with blockchain, Web3, or digital assets is a bonus
- Interest in public speaking and representing the company at industry events is a bonus
- Previous player-coach, team-lead, or senior individual-contributor experience with informal mentoring responsibilities is a bonus
लाभ
- Share options
- 25 days of annual leave plus Singapore public holidays
- Health insurance
- Personal training budget
- Laptop and required work equipment
- Home office allowance
- Full access to Spill mental health support