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OnTrac
OnTrac
5 001 – 10 000 Xodimlar
Elektron tijoratLogistikaTransport
OnTrac elektron tijorat, uy-joy, chakana savdo va bizneslar o‘rtasidagi yetkazib berish ehtiyojlariga xizmat ko‘rsatuvchi mintaqaviy posilka tashuvchisi va logistika provayderidir. Uning tarmog‘i quruqlik orqali jo‘natmalarni, Ground Essentials iqtisodiy xizmatini hamda 2026-yilga rejalashtirilgan qirg‘oqdan qirg‘oqqacha 2–3 kunlik Express xizmatini qo‘llab-quvvatlaydi. Oddiy posilka yetkazib berishdan tashqari, OnTrac sog‘liqni saqlash va farmatsevtika sohalari uchun maxsus logistika va vaqtga bog‘liq jo‘natmalarni, shuningdek, yerda turgan samolyotlarni ta’mirlash bo‘yicha ixtisoslashgan xizmatlarni amalga oshiradi. Kompaniya elektron tijorat platformalari va chakana savdo korxonalari bilan hamkorlik qiladi, mustaqil haydovchilar va mintaqaviy xizmat ko‘rsatuvchi provayderlarni qo‘llab-quvvatlaydi. OnTrac jamoalari logistika, transport va elektron tijorat sohalarida faoliyat yuritib, yetkazib berish tezligi, xarajatlar samaradorligi hamda savdogarlarga buyurtmalarni bajarish va mijozlarni saqlab qolish ko‘rsatkichlarini yaxshilashga yordam beradigan haftasiga yetti kunlik xizmat dasturlariga e’tibor qaratadi.
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Kompaniyadagi ish o‘rinlari

Senior Customer Experience Coordinator at OnTrac, Hybrid United States

Senior Customer Experience Coordinator supporting OnTrac’s same-day and next-day delivery operations. The role manages escalations, operational reporting, customer reviews, and Control Tower activities.

USAmerika Qo‘shma ShtatlariCAKaliforniyaFLFloridaNVNevadaNJNyu-JersiOHOgayoTNTennessiTXTexas
32 $ – 40 $ / soat
GibridTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Independently monitor, assess, document, and manage customer and operational escalations through resolution
  • Assess severity, urgency, and business impact; involve the right teams or leaders and provide accurate status updates
  • Act as an escalation resource for Coordinators handling complex issues, service disruptions, peak periods, and high-risk events
  • Review recurring customer and operational reports for accuracy, completeness, and on-time delivery
  • Investigate discrepancies, data anomalies, and service-performance questions, coordinating corrections or further escalations
  • Maintain audit logs and related supporting documentation
  • Contribute to daily, weekly, and monthly reporting on escalations, service trends, customer issues, and operational performance
  • Analyze recurring patterns and present findings to Consultants and leadership for root-cause analysis and process improvement
  • Produce customer-facing reports, performance updates, operational summaries, and resolution recaps
  • Support MBR and QBR preparation through data validation, issue research, trend analysis, performance summaries, and presentation assistance
  • Support customer calls, operational reviews, ad hoc information requests, manual reporting, and customer-specific operational requirements
  • Provide white-glove monitoring, research shipments, identify emerging risks, and escalate issues when service commitments may be missed
  • Collaborate with Operations, Field Operations, Transportation, Linehaul, Network Planning, Quality, Customer Success, and other teams to resolve issues and close action items
  • Advise Coordinators on procedures, reporting, documentation, and escalation management
  • Assist with onboarding, peer training, and knowledge sharing
  • Help update SOPs, escalation workflows, reporting processes, and quality-control practices
  • Promote consistent execution across shifts

Talablar

  • High school diploma or equivalent
  • Bachelor’s degree or comparable relevant experience preferred
  • At least three years of experience in customer operations, logistics, transportation, customer service, supply chain, reporting, or a related field
  • Experience handling escalations, service issues, incident response, or time-sensitive operational requests
  • Proficiency with Microsoft Excel, Outlook, Teams, and other business or reporting applications
  • Availability for evening, weekend, overnight, holiday, or on-call shifts as business needs require
  • Experience in parcel, transportation, logistics, supply chain, command center, or Control Tower operations preferred
  • Experience validating operational reports, investigating performance issues, or using dashboards and metrics to inform decisions preferred
  • Experience supporting MBRs, QBRs, customer reviews, or executive performance materials preferred
  • Must understand and follow OnTrac’s Acceptable Use policy and security guidelines

Imtiyozlar

  • Medical, dental, and vision insurance
  • Life insurance plus short- and long-term disability coverage
  • 401(k) retirement plan with company match
  • Flex vacation outside California, Colorado, Illinois, Massachusetts, Montana, and Nebraska, with first-year accruals of up to 96 hours and tenure-based increases to 160 hours
  • Two floating holidays annually
  • Paid sick leave
  • Six paid company holidays
  • Two weeks of paid pregnancy disability leave
  • Four weeks of paid parental bonding leave
  • Wellness programs and employee assistance services

O‘xshash ish o‘rinlari

Toast

Customer Care Tax Manager II at Toast (Hybrid, United States)

Toast
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaOziq-ovqat va ichimliklar
USAmerika Qo‘shma Shtatlari
90 000 $ – 184 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Lead Toast’s payroll tax support team, guiding customers through tax preparation, filing, and recovery. Focus on agent development, compliance, service quality, and customer outcomes.

Ochish
Security Mutual Life Insurance Company of New York

Customer Service Representative – Insurance

Security Mutual Life Insurance Company of New York
201 – 500 Xodimlar
MoliyaSug‘urtaTibbiy sug‘urta
USAmerika Qo‘shma ShtatlariNYNyu-YorkTXTexas
19 $ – 21 $ / soat
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Manage customer calls, payments, and complex policy service requests at Security Mutual Life Insurance Company of New York. Build relationships with clients and agents while keeping insurance transaction records accurate.

Ochish
Security Mutual Life Insurance Company of New York

Customer Service Representative – Hybrid, Binghamton

Security Mutual Life Insurance Company of New York
201 – 500 Xodimlar
MoliyaSug‘urta
USAmerika Qo‘shma ShtatlariNYNyu-YorkTXTexas
19 $ – 21 $ / soat
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaMijozlarni qo‘llab-quvvatlash

Manage customer and agent calls, payments, and detailed insurance policy requests for Security Mutual Life Insurance Company of New York. The role is primarily remote, with occasional work at the Binghamton or Houston office.

Ochish
Meltwater

Enterprise Client Support Specialist at Meltwater

Meltwater
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingMarketingMedia
USAmerika Qo‘shma ShtatlariILIllinoysNCShimoliy KarolinaTXTexas
44 000 $ – 70 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Manage enterprise customer support, Boolean-based analysis, platform demonstrations, and training for Meltwater’s media, social, and AI intelligence platform. Work in a hybrid role supporting customer portfolios across global regions.

Ochish