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Meltwater
Meltwater
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingMarketingMedia
Meltwater provides media intelligence and social data analytics to help businesses track coverage, understand consumer conversations, and make decisions informed by media and audience data. Its platform brings together media monitoring, social listening, media relations, influencer marketing, and sales intelligence, with AI-driven insights to support marketing and public relations work. Meltwater serves organizations navigating a fast-moving media landscape.
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Kompaniyadagi ish o‘rinlari

Enterprise Client Support Specialist at Meltwater

Manage enterprise customer support, Boolean-based analysis, platform demonstrations, and training for Meltwater’s media, social, and AI intelligence platform. Work in a hybrid role supporting customer portfolios across global regions.

USAmerika Qo‘shma ShtatlariILIllinoysNCShimoliy KarolinaTXTexas
44 000 $ – 70 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Oversee a portfolio of Enterprise Premium Support clients.
  • Manage incoming requests by coordinating with Managed Services and Product Support or resolving them directly.
  • Ensure customers receive the work outlined in their agreed scope.
  • Design Search and Dashboard plans to meet complex client needs.
  • Build and manage global project structures using Boolean logic and rule-based frameworks.
  • Use Boolean methods and structured data to analyze global accounts, manage cases, and generate insights.
  • Turn complex data and technical findings into practical recommendations.
  • Create and maintain governance documentation for each client.
  • Track Enterprise support usage and share insights with Customer Success Executives and Program Managers.
  • Work with Customer Success Executives and Program Managers to improve enterprise support services.
  • Handle operational tasks related to software and service delivery.
  • Spot inefficient workflows and requests beyond scope, then align stakeholders on support boundaries.
  • Prioritize and coordinate concurrent initiatives across a global customer portfolio.
  • Connect support work to customer strategies, operational goals, and success measures.
  • Coordinate delivery with teams across regions.
  • Advise clients and internal partners as a product expert.
  • Give product demonstrations and train clients.
  • Help customers use the platform effectively and get the most from its features.

Talablar

  • Bachelor’s degree or higher in any discipline.
  • At least three years of business-to-business client support experience, preferably in SaaS.
  • Expertise in at least one major business area, such as retail, consumer goods, government, communications, media, technology, health, life sciences, financial services, or agencies.
  • Strong analytical ability and skill in solving problems within a business context.
  • Ability to communicate, present, and influence persuasively with people at all organizational levels, inside and outside the company.
  • Strong understanding of AI technologies and motivation to keep up with developments.
  • Experience using Boolean logic and data structuring methods.
  • Ability to turn structured data and insights into actionable recommendations.
  • Strong organizational skills, including communicating milestones, status, and progress across cross-functional teams.
  • Proactive approach to identifying challenges, risks, and opportunities.
  • Ability to collaborate across functions with a client-focused mindset.
  • Experience with large-scale enterprise implementations.
  • Proficiency in Boolean logic and data structuring methods.
  • Excellent written and spoken English.
  • Willingness to work in the office three days per week as part of a hybrid schedule.
  • Legal authorization to work in the country of hire.

Imtiyozlar

  • Comprehensive paid time off.
  • Medical, dental, and vision plan options.
  • 401(k) matching.
  • Life insurance.
  • Commuter benefits.
  • Parental leave plans.
  • Complimentary CalmApp subscription for you and your loved ones.
  • Hybrid work arrangement.
  • Ongoing professional development opportunities.

O‘xshash ish o‘rinlari

Toast

Customer Care Tax Manager II at Toast (Hybrid, United States)

Toast
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaOziq-ovqat va ichimliklar
USAmerika Qo‘shma Shtatlari
90 000 $ – 184 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Lead Toast’s payroll tax support team, guiding customers through tax preparation, filing, and recovery. Focus on agent development, compliance, service quality, and customer outcomes.

Ochish
Security Mutual Life Insurance Company of New York

Customer Service Representative – Insurance

Security Mutual Life Insurance Company of New York
201 – 500 Xodimlar
MoliyaSug‘urtaTibbiy sug‘urta
USAmerika Qo‘shma ShtatlariNYNyu-YorkTXTexas
19 $ – 21 $ / soat
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Manage customer calls, payments, and complex policy service requests at Security Mutual Life Insurance Company of New York. Build relationships with clients and agents while keeping insurance transaction records accurate.

Ochish
Security Mutual Life Insurance Company of New York

Customer Service Representative – Hybrid, Binghamton

Security Mutual Life Insurance Company of New York
201 – 500 Xodimlar
MoliyaSug‘urta
USAmerika Qo‘shma ShtatlariNYNyu-YorkTXTexas
19 $ – 21 $ / soat
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaMijozlarni qo‘llab-quvvatlash

Manage customer and agent calls, payments, and detailed insurance policy requests for Security Mutual Life Insurance Company of New York. The role is primarily remote, with occasional work at the Binghamton or Houston office.

Ochish