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OnTrac
OnTrac
5 001 – 10 000 Darbuotojai
Elektroninė prekybaLogistikaTransportas
OnTrac yra regioninis siuntų vežėjas ir logistikos paslaugų teikėjas, aptarnaujantis e. prekybos, gyvenamųjų namų, mažmeninės prekybos ir verslo siuntų pristatymo poreikius. Jo tinklas teikia antžeminio siuntimo paslaugas, ekonomišką paslaugą „Ground Essentials“ ir 2026 m. planuojamą „Express“ paslaugą, užtikrinančią pristatymą iš vienos pakrantės į kitą per 2–3 dienas. Be įprasto siuntų pristatymo, OnTrac organizuoja individualizuotą logistiką ir skubias siuntas, skirtas, be kita ko, sveikatos priežiūros ir farmacijos sektoriams, taip pat teikia specializuotas orlaivių remonto paslaugas, kai jie negali būti eksploatuojami. Įmonė taip pat bendradarbiauja su e. prekybos platformomis ir mažmenininkais bei padeda nepriklausomiems vairuotojams ir regioniniams paslaugų teikėjams. OnTrac komandos dirba logistikos, transporto ir e. prekybos srityse, daugiausia dėmesio skirdamos pristatymo greičiui, sąnaudų efektyvumui ir septynias dienas per savaitę veikiančioms paslaugų programoms, kurios padeda prekybininkams gerinti užsakymų vykdymą ir išlaikyti klientus.
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Darbai įmonėje

Senior Customer Experience Coordinator at OnTrac, Hybrid United States

Senior Customer Experience Coordinator supporting OnTrac’s same-day and next-day delivery operations. The role manages escalations, operational reporting, customer reviews, and Control Tower activities.

USJungtinės ValstijosCAKalifornijaFLFloridaNVNevadaNJNaujasis DžersisOHOhajasTNTenesisTXTeksasas
32 $ – 40 $ / valanda
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Independently monitor, assess, document, and manage customer and operational escalations through resolution
  • Assess severity, urgency, and business impact; involve the right teams or leaders and provide accurate status updates
  • Act as an escalation resource for Coordinators handling complex issues, service disruptions, peak periods, and high-risk events
  • Review recurring customer and operational reports for accuracy, completeness, and on-time delivery
  • Investigate discrepancies, data anomalies, and service-performance questions, coordinating corrections or further escalations
  • Maintain audit logs and related supporting documentation
  • Contribute to daily, weekly, and monthly reporting on escalations, service trends, customer issues, and operational performance
  • Analyze recurring patterns and present findings to Consultants and leadership for root-cause analysis and process improvement
  • Produce customer-facing reports, performance updates, operational summaries, and resolution recaps
  • Support MBR and QBR preparation through data validation, issue research, trend analysis, performance summaries, and presentation assistance
  • Support customer calls, operational reviews, ad hoc information requests, manual reporting, and customer-specific operational requirements
  • Provide white-glove monitoring, research shipments, identify emerging risks, and escalate issues when service commitments may be missed
  • Collaborate with Operations, Field Operations, Transportation, Linehaul, Network Planning, Quality, Customer Success, and other teams to resolve issues and close action items
  • Advise Coordinators on procedures, reporting, documentation, and escalation management
  • Assist with onboarding, peer training, and knowledge sharing
  • Help update SOPs, escalation workflows, reporting processes, and quality-control practices
  • Promote consistent execution across shifts

Reikalavimai

  • High school diploma or equivalent
  • Bachelor’s degree or comparable relevant experience preferred
  • At least three years of experience in customer operations, logistics, transportation, customer service, supply chain, reporting, or a related field
  • Experience handling escalations, service issues, incident response, or time-sensitive operational requests
  • Proficiency with Microsoft Excel, Outlook, Teams, and other business or reporting applications
  • Availability for evening, weekend, overnight, holiday, or on-call shifts as business needs require
  • Experience in parcel, transportation, logistics, supply chain, command center, or Control Tower operations preferred
  • Experience validating operational reports, investigating performance issues, or using dashboards and metrics to inform decisions preferred
  • Experience supporting MBRs, QBRs, customer reviews, or executive performance materials preferred
  • Must understand and follow OnTrac’s Acceptable Use policy and security guidelines

Privalumai

  • Medical, dental, and vision insurance
  • Life insurance plus short- and long-term disability coverage
  • 401(k) retirement plan with company match
  • Flex vacation outside California, Colorado, Illinois, Massachusetts, Montana, and Nebraska, with first-year accruals of up to 96 hours and tenure-based increases to 160 hours
  • Two floating holidays annually
  • Paid sick leave
  • Six paid company holidays
  • Two weeks of paid pregnancy disability leave
  • Four weeks of paid parental bonding leave
  • Wellness programs and employee assistance services

Susiję darbai

Toast

Customer Care Tax Manager II at Toast (Hybrid, United States)

Toast
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaMaistas ir gėrimai
USJungtinės Valstijos
90 000 $ – 184 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Lead Toast’s payroll tax support team, guiding customers through tax preparation, filing, and recovery. Focus on agent development, compliance, service quality, and customer outcomes.

Atidaryti
Security Mutual Life Insurance Company of New York

Customer Service Representative – Insurance

Security Mutual Life Insurance Company of New York
201 – 500 Darbuotojai
DraudimasFinansaiSveikatos draudimas
USJungtinės ValstijosNYNiujorkasTXTeksasas
19 $ – 21 $ / valanda
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Manage customer calls, payments, and complex policy service requests at Security Mutual Life Insurance Company of New York. Build relationships with clients and agents while keeping insurance transaction records accurate.

Atidaryti
Security Mutual Life Insurance Company of New York

Customer Service Representative – Hybrid, Binghamton

Security Mutual Life Insurance Company of New York
201 – 500 Darbuotojai
DraudimasFinansai
USJungtinės ValstijosNYNiujorkasTXTeksasas
19 $ – 21 $ / valanda
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: ispanųKlientų aptarnavimas

Manage customer and agent calls, payments, and detailed insurance policy requests for Security Mutual Life Insurance Company of New York. The role is primarily remote, with occasional work at the Binghamton or Houston office.

Atidaryti
Meltwater

Enterprise Client Support Specialist at Meltwater

Meltwater
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasRinkodaraŽiniasklaida
USJungtinės ValstijosILIlinojusNCŠiaurės KarolinaTXTeksasas
44 000 $ – 70 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Manage enterprise customer support, Boolean-based analysis, platform demonstrations, and training for Meltwater’s media, social, and AI intelligence platform. Work in a hybrid role supporting customer portfolios across global regions.

Atidaryti