CarCutter
CarCutter
51 – 200 Xodimlar
AvtomobilsozlikMarketingSaaS
CarCutter avtomobil dilerlari, dilerlik guruhlari va transport vositalari marketplace’lari uchun sun’iy intellekt asosidagi tasvirlash va merchandising dasturiy ta’minotini ishlab chiqadi. Uning platformasi mobil yo‘l-yo‘riq, fonni avtomatik almashtirish, tasvirni yaxshilash, 360° ko‘rinishlar, interaktiv nuqtalar va virtual avtosalonlar orqali jamoalarga avtomobil suratlarini olish va tayyorlashda yordam beradi. CarCutter Hub’dagi markazlashtirilgan vositalar bir nechta savdo nuqtalarida yagona vizual standartlar, tahlil, ish jarayonlarini avtomatlashtirish va nashr etishni qo‘llab-quvvatlaydi hamda inventar, dilerlarni boshqarish va marketplace tizimlari bilan integratsiyalashadi. Kompaniyaning ishga yollash yo‘nalishi avtomobil texnologiyalari, SaaS va marketing sohalarini qamrab oladi; u avtomobil sotuvchilariga e’lonlarni bozorga samaraliroq chiqarish va mavjud transport vositalarini yanada izchil namoyish etishga yordam beradigan dasturiy ta’minot yaratadi.

Level 2 Technical Support Specialist - Paris Hybrid

Own Level 2 technical support for CarCutter’s strategic US automotive customers. Diagnose SaaS issues, guide customers through resolutions, and coordinate fixes with Product, Engineering, and external technology partners.

Tavsif

  • Serve as the primary Level 2 technical support contact for strategic US customers
  • Investigate and resolve complex technical problems escalated from Level 1 Support
  • Assess each customer’s environment, business impact, and desired outcome
  • Support customers through email, phone, and video conversations
  • Keep customers informed with clear, timely investigation updates
  • Take ownership of issues through resolution or an actionable next-step plan
  • Translate technical concepts into clear, accessible customer guidance
  • Reproduce, investigate, and record technical problems in detail
  • Determine root causes across product, configuration, integration, and third-party issues
  • Coordinate fixes, workarounds, and escalations with customers, DMS and website providers, Product, Engineering, and other partners
  • Keep support documentation current, track recurring problems, and improve knowledge bases and processes
  • Transfer technical expertise and troubleshooting knowledge to Level 1 Support
  • Partner with Customer Success and CSMs to align priorities and set expectations
  • Work with Product and Engineering to investigate bugs, prioritize issues, and organize fixes
  • Coordinate investigations and deployments with customers’ technical and operational teams

Talablar

  • Prior experience in technical support, application support, implementation support, or a comparable SaaS role
  • Background supporting customers in the US market
  • Strong troubleshooting and analytical problem-solving abilities
  • Experience taking technical issues from initial diagnosis through resolution
  • Excellent written and spoken American English communication skills
  • Ability to make complex technical subjects understandable to technical and non-technical audiences
  • Experience collaborating with international teams across time zones
  • Ability to work directly with external technical providers and coordinate multiple stakeholders
  • Strong ownership, organization, and follow-through
  • Experience with Zendesk, HubSpot, or comparable support and CRM tools is a plus
  • Experience with DMS platforms, automotive websites, dealership technology, or automotive software is a plus
  • Familiarity with APIs, web integrations, data flows, browser debugging, logs, or basic SQL is a plus
  • Previous experience supporting US-based automotive customers or dealership groups is a plus
  • Familiarity with support operations, incident management, and customer-facing technical documentation is a plus
  • Based in the Paris office
  • Available to work from 12:00 PM to 8:00 PM Paris time
  • Able to work occasional flexible hours for priority incidents or customer needs

Imtiyozlar

  • One remote-working day each week
  • 35-hour employment contract
  • Chance to help build and structure the Level 2 technical support function
  • Wide-ranging responsibilities with substantial ownership
  • Opportunity to shape processes, tools, and standards for a growing international support organization

O‘xshash ish o‘rinlari

Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Ochish
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Xodimlar
KonsaltingLogistikaMarketing

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Ochish