Broadcast | Agência Estado — bozor haqidagi tezkor ma’lumotlarga tayanadigan mutaxassislar, bizneslar va tashkilotlarga xizmat ko‘rsatuvchi Braziliya media va moliyaviy texnologiyalar kompaniyasi. Uning mahsulotlari Broadcast+, Broadcast Agro, Broadcast Energia va Broadcast Político yo‘nalishlari orqali real vaqt rejimidagi moliyaviy ma’lumotlarni, muayyan sohalarga yo‘naltirilgan tahliliy materiallarni va korporativ ma’lumotlar imkoniyatlarini birlashtiradi. Shuningdek, kompaniya bozor ma’lumotlarini tadqiqot, monitoring va qaror qabul qilish jarayonlariga integratsiya qilish uchun mo‘ljallangan API’lar, ma’lumotlar oqimlari, vidjetlar, white-label vositalar va tahlil yechimlarini taqdim etadi.
Junior Customer Service Assistant — São Paulo Hybrid
Provide customer support for Agência Estado, a provider of real-time content and data. Help customers with questions about products, services, and systems across multiple service channels.
Tavsif
- Deliver customer support through phone, email, chat, and WhatsApp.
- Answer customer questions about the company’s products, services, and systems.
- Record and follow up on tickets and service requests in internal systems.
- Track inquiries and orders while keeping customers updated on progress.
- Train customers and prospects and provide basic guidance on products and systems.
- Coordinate with internal teams to track and resolve customer requests.
- Gather customer feedback and identify ways to improve the service experience.
- Run satisfaction surveys, including surveys for customers who have canceled their services.
- Maintain accurate and current customer interaction records and information.
Talablar
- Bachelor’s degree in Business Administration, Communications, Information Technology, or a related discipline.
- Six months to one year of experience in customer service, support, Customer Success, or a related area.
- Effective verbal and written communication skills.
- Basic computer proficiency and the ability to learn new systems quickly.
- Strong organization skills for handling multiple inquiries, tickets, and requests.
- Interest in technology, products, and customer relationships.
- Background supporting B2B customers.
- Experience working with technology systems or products.
- Knowledge of financial markets or banking products.
- Experience in Customer Success or customer support.
- Ability to explain products, services, and features clearly and objectively.
- Interest in building a career in Sales.
Imtiyozlar
- Medical insurance
- Dental insurance
- Pet insurance
- Meal voucher
- Birthday day off
- Transportation voucher
- Company shuttle
- On-site restaurant
- Psychological support
- Wellhub membership, formerly Gympass
- Life insurance
- Exclusive discounts at educational institutions
- Hybrid work model