Broadcast | Agência Estado is a Brazilian media and financial technology company serving professionals, businesses, and institutions that rely on timely market information. Its products combine real-time financial intelligence, sector-focused reporting, and enterprise data capabilities across Broadcast+, Broadcast Agro, Broadcast Energia, and Broadcast Político. The company also provides APIs, data feeds, widgets, white-label tools, and analytics designed to integrate market information into research, monitoring, and decision-making workflows.
Junior Customer Service Assistant — São Paulo Hybrid
Provide customer support for Agência Estado, a provider of real-time content and data. Help customers with questions about products, services, and systems across multiple service channels.
Description
- Deliver customer support through phone, email, chat, and WhatsApp.
- Answer customer questions about the company’s products, services, and systems.
- Record and follow up on tickets and service requests in internal systems.
- Track inquiries and orders while keeping customers updated on progress.
- Train customers and prospects and provide basic guidance on products and systems.
- Coordinate with internal teams to track and resolve customer requests.
- Gather customer feedback and identify ways to improve the service experience.
- Run satisfaction surveys, including surveys for customers who have canceled their services.
- Maintain accurate and current customer interaction records and information.
Requirements
- Bachelor’s degree in Business Administration, Communications, Information Technology, or a related discipline.
- Six months to one year of experience in customer service, support, Customer Success, or a related area.
- Effective verbal and written communication skills.
- Basic computer proficiency and the ability to learn new systems quickly.
- Strong organization skills for handling multiple inquiries, tickets, and requests.
- Interest in technology, products, and customer relationships.
- Background supporting B2B customers.
- Experience working with technology systems or products.
- Knowledge of financial markets or banking products.
- Experience in Customer Success or customer support.
- Ability to explain products, services, and features clearly and objectively.
- Interest in building a career in Sales.
Benefits
- Medical insurance
- Dental insurance
- Pet insurance
- Meal voucher
- Birthday day off
- Transportation voucher
- Company shuttle
- On-site restaurant
- Psychological support
- Wellhub membership, formerly Gympass
- Life insurance
- Exclusive discounts at educational institutions
- Hybrid work model