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Infios
Infios
1 001 – 5 000 Xodimlar
B2BLogistika
Infios logistika va ta’minot zanjiri sohalari uchun B2B texnologiyalarini ishlab chiqadi. Kompaniya turli hajmdagi bizneslarga operatsiyalarni soddalashtirish, samaradorlikni oshirish va jarayonlarni takomillashtirish natijasini o‘lchashda yordam beradi. Uning yechimlari 70 mamlakatdagi 5 000 dan ortiq mijozni qo‘llab-quvvatlaydi va turli biznes muhitlariga moslashish uchun ishlab chiqilgan.
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Kompaniyadagi ish o‘rinlari

Global Service Desk Analyst — Brazil Remote

Remote service desk role in Brazil supporting Infios supply chain software through phone and ticketing channels. Responsibilities include troubleshooting, case triage, customer communication, and meeting service-level targets.

BRBraziliyaMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaTahlilchi

Tavsif

  • Deliver functional and technical support for Infios supply chain software products
  • Assist customers through phone and ticketing platforms
  • Collect the information needed to investigate software issues
  • Record ticket details accurately and thoroughly
  • Evaluate and triage support cases, directing them to the appropriate internal teams
  • Communicate clearly with customers and colleagues
  • Meet established first-response and resolution SLAs
  • Work with internal teams, external partners, and third-party vendors
  • Escalate tickets and manage critical incidents according to severity
  • Resolve issues using approved runbooks, policies, and procedures
  • Develop and maintain documentation for Tier 1 services
  • Handle customer interactions with active listening, empathy, and emotional intelligence
  • Achieve or surpass customer satisfaction targets

Talablar

  • Demonstrated customer service ability with effective multitasking skills
  • Strong analytical, troubleshooting, and problem-solving capabilities
  • Ability to prioritize responsibilities and manage workload independently
  • Capacity to learn relevant processes and applications quickly
  • Excellent written and verbal communication with strong interpersonal skills
  • Team-oriented approach, integrity, and a positive attitude
  • 0–1 year of experience in technical customer support
  • Fluency in English is required
  • Availability Monday through Friday from 9:00 AM to 6:48 PM BRT

Imtiyozlar

  • Equal-opportunity employer committed to an inclusive workplace
  • Reasonable accommodations available throughout the recruitment process
  • Career development opportunities and tools to help shape your professional future

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