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EXL
EXL
Malakali ishchi vizasi homiysiLogistikaSog‘liqni saqlashSug‘urta
EXL tashkilotlarga operatsiyalarini takomillashtirish va yanada to‘g‘ri qarorlar qabul qilishda yordam beradigan, ma’lumotlar, tahlil va texnologiyalardan foydalanishga ixtisoslashgan biznes konsalting va xizmatlar kompaniyasidir. Uning faoliyati operatsiyalarni boshqarish, qarorlar tahlili va raqamli transformatsiyani qamrab oladi. Kompaniya sog‘liqni saqlash, sug‘urta, moliya va logistika sohalaridagi mijozlarni qo‘llab-quvvatlash tajribasiga ega. EXL ma’lumotlar fanini amaliy biznes tajribasi bilan birlashtirib, har bir tashkilotning maqsadlari, operatsion modeli va soha sharoitlariga mos yechimlar ishlab chiqadi.
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Kompaniyadagi ish o‘rinlari

EXL Service Desk Agent (Hybrid, South Africa)

Provide first-line hardware, software, and network support for EXL’s data analytics and digital operations business. Troubleshoot user issues, offer guidance, and meet service level agreements.

ZAJanubiy Afrika RespublikasiGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaIjrochi mutaxassis

Tavsif

  • Serve as the first contact for users seeking technical help by phone, email, or in person.
  • Diagnose hardware and software issues through questions and remote support tools.
  • Resolve routine technical problems and refer complex cases to higher-level support.
  • Keep accurate records of user interactions, technical issues, and solutions.
  • Add new information to the knowledge base.
  • Answer user questions and guide them on applications and software.
  • Train users as needed.
  • Process password resets and account unlocks in line with security protocols.
  • Support software installation, updates, and configuration.
  • Set up workstations and peripherals and provide basic hardware assistance.
  • Update users on issue progress, expected resolution times, and workarounds.
  • Refer unresolved issues to senior support staff or relevant IT teams.
  • Use remote desktop tools to support users remotely.
  • Meet or exceed service level agreements (SLAs).
  • Stay informed about company products, services, and technology trends.

Talablar

  • High school diploma or equivalent; relevant certifications or technical courses are a plus.
  • Basic knowledge of computer hardware, software applications, and operating systems.
  • Strong problem-solving skills and logical thinking.
  • Excellent spoken and written communication skills.
  • Customer-focused approach to providing user support.
  • Ability to work in a fast-paced setting and manage multiple tasks.
  • Familiarity with remote support tools and methods.
  • Knowledge of ITIL principles and practices is an advantage.
  • Previous customer service experience is a plus.

Imtiyozlar

  • No additional benefits, perks, or compensation extras are specified.

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Collectiv

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51 – 200 Xodimlar
Malakali ishchi vizasi homiysiKonsaltingMarketingSog‘liqni saqlash
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