EXL
EXL
EXL एक व्यावसायिक परामर्श और सेवाएँ प्रदान करने वाली कंपनी है, जो संगठनों को डेटा, विश्लेषण और प्रौद्योगिकी का उपयोग करके संचालन में सुधार करने और बेहतर निर्णय लेने में सहायता करती है। इसके कार्यों में संचालन प्रबंधन, निर्णय विश्लेषण और डिजिटल रूपांतरण शामिल हैं। कंपनी को स्वास्थ्य सेवा, बीमा, वित्त और लॉजिस्टिक्स के क्षेत्रों में ग्राहकों का सहयोग करने का अनुभव है। EXL डेटा विज्ञान को व्यावहारिक व्यावसायिक विशेषज्ञता के साथ जोड़कर ऐसे समाधान विकसित करती है, जो प्रत्येक संगठन के लक्ष्यों, संचालन मॉडल और उद्योग-परिस्थिति के अनुरूप होते हैं।

EXL Service Desk Agent (Hybrid, South Africa)

Provide first-line hardware, software, and network support for EXL’s data analytics and digital operations business. Troubleshoot user issues, offer guidance, and meet service level agreements.

विवरण

  • Serve as the first contact for users seeking technical help by phone, email, or in person.
  • Diagnose hardware and software issues through questions and remote support tools.
  • Resolve routine technical problems and refer complex cases to higher-level support.
  • Keep accurate records of user interactions, technical issues, and solutions.
  • Add new information to the knowledge base.
  • Answer user questions and guide them on applications and software.
  • Train users as needed.
  • Process password resets and account unlocks in line with security protocols.
  • Support software installation, updates, and configuration.
  • Set up workstations and peripherals and provide basic hardware assistance.
  • Update users on issue progress, expected resolution times, and workarounds.
  • Refer unresolved issues to senior support staff or relevant IT teams.
  • Use remote desktop tools to support users remotely.
  • Meet or exceed service level agreements (SLAs).
  • Stay informed about company products, services, and technology trends.

आवश्यकताएँ

  • High school diploma or equivalent; relevant certifications or technical courses are a plus.
  • Basic knowledge of computer hardware, software applications, and operating systems.
  • Strong problem-solving skills and logical thinking.
  • Excellent spoken and written communication skills.
  • Customer-focused approach to providing user support.
  • Ability to work in a fast-paced setting and manage multiple tasks.
  • Familiarity with remote support tools and methods.
  • Knowledge of ITIL principles and practices is an advantage.
  • Previous customer service experience is a plus.

लाभ

  • No additional benefits, perks, or compensation extras are specified.

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