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Grüns
Grüns
51 – 200 Xodimlar
FarovonlikOziq-ovqat va ichimliklarSog‘liqni saqlash
Grüns — ko‘kat qo‘shimchalarini yanada yoqimli va qulay shaklda ishlab chiqadigan salomatlik va fitnes kompaniyasi. Uning yegulik sifatida iste’mol qilinadigan mahsulotlari ko‘katlar va boshqa funksional tarkibiy qismlarni mijozlar yeyishni intiqlik bilan kutadigan mahsulotlarga birlashtirib, kundalik ovqatlanishni osonlashtirish uchun yaratilgan. Salomatlik va farovonlik, oziq-ovqat va ichimliklar, shuningdek, sog‘liqni saqlash sohalarida faoliyat yurituvchi Grüns qulay ozuqaviy mahsulotlar orqali sog‘lom ovqatlanishni yanada ommalashtirishga e’tibor qaratadi.
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Kompaniyadagi ish o‘rinlari

CX Operations Manager at Grüns (Remote, United States)

Lead customer experience operations for Grüns’ whole-food nutrition gummies, with ownership of training, quality assurance, knowledge management, and support analytics. Improve agent productivity, automation, and customer resolution quality through data-driven operational improvements.

USAmerika Qo‘shma Shtatlari
100 000 $ – 115 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaOperatsiyalar
Bulut

Tavsif

  • Manage and regularly audit the knowledge base as the authoritative source for support information
  • Create and lead onboarding, training, and ongoing education for both new and experienced CX agents
  • Conduct virtual training sessions across time zones and accommodate varied learning preferences
  • Review CSAT, NPS, QA, FCR, and AHT results to uncover workflow and knowledge gaps
  • Translate operational gaps into targeted process improvements
  • Coordinate with internal QA and BPO leaders on calibration, one-to-one coaching, and performance improvement plans
  • Serve as the communication link between support leadership and customer-facing agents
  • Develop and update FAQs and agent macros to strengthen self-service and support efficiency
  • Work with the AI Lead to uncover automation and deflection opportunities
  • Deploy internal tools that shorten resolution times and improve CSAT
  • Manage operating rhythms, deadlines, programs, and performance reporting
  • Address escalated customer support issues as required

Talablar

  • At least five years of experience in Customer Experience, Support Operations, CX Operations, QA, Training, or Knowledge Management
  • At least two years in management, or equivalent independent-contributor experience with substantial ownership
  • Hands-on experience collaborating with BPO teams
  • Background creating and maintaining SOPs, macros, help articles, templates, and related documentation
  • Advanced ability to interpret CX reporting, including CSAT, quality scores, contact drivers, first response time, and resolution quality
  • Practical experience using a support platform such as Gladly, Zendesk, Gorgias, Intercom, Salesforce Service Cloud, or a comparable system
  • Experience with knowledge-management tools such as Notion, Confluence, Guru, or similar platforms
  • Experience managing QA processes involving scorecards, sampling, and calibration
  • Strong Google Workspace proficiency, including pivot tables, filters, and structured logs in Google Sheets
  • Experience with AI tools or AI agents is an advantage

Imtiyozlar

  • Competitive equity package
  • Comprehensive benefits for employees and their families
  • Generous paid time off
  • Complimentary Grüns products
  • Additional health and wellness benefits
  • Opportunities for career development
  • Quarterly company off-sites

O‘xshash ish o‘rinlari

Liberty Mutual Insurance

Remote Inside Sales Representative at Liberty Mutual Insurance

Liberty Mutual Insurance
H1B vizasi homiysiIjtimoiy ta’sirMoliyaSug‘urta
USAmerika Qo‘shma ShtatlariALAlabamaAZArizonaFLFloridaIDAydahoIAAyovaKSKanzasKYKentukkiLALuizianaMEMenMDMerilendMAMassachusetsMIMichiganMNMinnesotaMOMissuriMTMontanaNENebraskaNVNevadaNHNyu-HempshirNJNyu-JersiNMNyu-MeksikoNYNyu-YorkNCShimoliy KarolinaOHOgayoOKOklaxomaOROregonPAPensilvaniyaSCJanubiy KarolinaTNTennessiTXTexasUTYutaVAVirjiniyaWAVashingtonWVG‘arbiy VirjiniyaWIViskonsinWYVayoming
45 000 $ / yil
MasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaIchki savdoSotuv

Work remotely with Liberty Mutual Insurance, responding to inbound calls and warm leads. Help customers choose suitable coverage and turn sales opportunities into policyholders.

Ochish
Purple

Inside Sales Representative

Purple
1 001 – 5 000 Xodimlar
H1B vizasi homiysiMehmondo‘stlikOziq-ovqat va ichimliklarSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariUTYuta
16 $ – 19 $ / soat
GibridTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaIchki savdoSotuv

Handle inbound and some outbound mattress sales for Purple, combining consultative customer service with sales targets. Support customers throughout the purchase process while meeting sales and service metrics.

Ochish