TravelNet Solutions professional dam olish uylari ijarasi operatorlari va ko‘p obyektli majmualarni boshqaruvchilar uchun mehmondo‘stlik dasturiy ta’minotini ishlab chiqadi. Uning korporativ platformasi obyektlarni boshqarish, ishonchli hisob yuritish, mulk egalari portallari, xonalarni tozalash va obyektlarga xizmat ko‘rsatish ish jarayonlari, tarqatish kanallari, to‘g‘ridan-to‘g‘ri bron qilish, to‘lovlar, CRM, tahlil va sun’iy intellekt asosidagi avtomatlashtirishni yagona operatsion muhitda birlashtiradi.
Katta va bir nechta hududga tarqalgan portfellar uchun mo‘ljallangan platforma masshtablanadigan operatsiyalar, daromadlarni boshqarish va ulanish imkoniyatlariga e’tibor qaratadi. Chuqur integratsiyalar va API imkoniyatlari mehmondo‘stlik bizneslariga asosiy tizimlarini uchinchi tomon vositalari bilan bog‘lash hamda portfel bo‘ylab bronlar, obyektlar, mulk egalari va kundalik ish jarayonlarini boshqarishga yordam beradi.
Customer Success Manager - United States Remote
Manage customer retention, adoption, and growth for vacation rental businesses using Track’s AI-powered property management platform. Collaborate across Sales, Support, Professional Services, Product, and Engineering on renewals, escalations, configuration, automation, and customer feedback.
Tavsif
- Manage a portfolio of property management customers, focusing on retention, satisfaction, and account growth
- Act as the primary customer contact throughout onboarding, adoption, and ongoing success
- Understand customer objectives and provide solutions aligned with their business needs
- Use AI-powered health indicators to identify churn risk and target proactive outreach
- Lead recurring check-ins, business reviews, and product feedback discussions
- Showcase new features and recommended operating practices
- Maintain accurate, current, and properly configured customer platforms
- Suggest adjustments that enhance platform performance
- Drive adoption of AI capabilities and recommend automation to reduce manual effort
- Work with Sales on renewals, contract discussions, and account expansion
- Coordinate with Support on Tier 3 customer escalations
- Collaborate with Professional Services on customer training and configuration
- Represent customer feedback in Product and Engineering discovery sessions
Talablar
- Bachelor’s degree or at least three years of closely related experience
- Practical knowledge of the vacation rental or short-term rental sector
- Background working with executive-level customers
- Daily experience using AI tools such as Claude, ChatGPT, or embedded platform AI to improve capacity and output quality is required
- Ability to describe AI-powered product capabilities clearly to nontechnical property managers and owners
- Excellent communication, organization, and prioritization abilities
- Project management experience is preferred
Imtiyozlar
- Comprehensive medical, dental, and vision insurance
- Flexible paid time off
- Health Savings Account with an annual match of up to $2,000
- Flexible Spending Accounts
- Wellness Rewards of up to $900 annually
- Employer-matched retirement plan
- Unlimited professional training and development access
- Employer-paid life insurance and long-term disability coverage
- Flexible work environment
- $150 quarterly gift for personal use