TravelNet Solutions dezvoltă software pentru industria ospitalității, destinat operatorilor profesioniști de case de vacanță și operatorilor de unități multiple. Platforma sa pentru companii reunește într-un singur mediu operațional gestionarea proprietăților, contabilitatea de tip trust, portaluri pentru proprietari, fluxuri de lucru pentru menaj și îngrijirea proprietăților, distribuția prin canale, rezervările directe, plățile, gestionarea relațiilor cu clienții, analiza datelor și automatizarea bazată pe inteligență artificială.
Concepută pentru portofolii mari, care se întind în mai multe regiuni, platforma pune accent pe operațiuni scalabile, managementul veniturilor și conectivitate. Integrările complexe și capabilitățile API ajută companiile din industria ospitalității să își conecteze sistemele de bază cu instrumente terțe, gestionând în același timp rezervările, proprietățile, proprietarii și fluxurile de lucru zilnice din întregul portofoliu.
Customer Success Manager - United States Remote
Manage customer retention, adoption, and growth for vacation rental businesses using Track’s AI-powered property management platform. Collaborate across Sales, Support, Professional Services, Product, and Engineering on renewals, escalations, configuration, automation, and customer feedback.
Descriere
- Manage a portfolio of property management customers, focusing on retention, satisfaction, and account growth
- Act as the primary customer contact throughout onboarding, adoption, and ongoing success
- Understand customer objectives and provide solutions aligned with their business needs
- Use AI-powered health indicators to identify churn risk and target proactive outreach
- Lead recurring check-ins, business reviews, and product feedback discussions
- Showcase new features and recommended operating practices
- Maintain accurate, current, and properly configured customer platforms
- Suggest adjustments that enhance platform performance
- Drive adoption of AI capabilities and recommend automation to reduce manual effort
- Work with Sales on renewals, contract discussions, and account expansion
- Coordinate with Support on Tier 3 customer escalations
- Collaborate with Professional Services on customer training and configuration
- Represent customer feedback in Product and Engineering discovery sessions
Cerințe
- Bachelor’s degree or at least three years of closely related experience
- Practical knowledge of the vacation rental or short-term rental sector
- Background working with executive-level customers
- Daily experience using AI tools such as Claude, ChatGPT, or embedded platform AI to improve capacity and output quality is required
- Ability to describe AI-powered product capabilities clearly to nontechnical property managers and owners
- Excellent communication, organization, and prioritization abilities
- Project management experience is preferred
Beneficii
- Comprehensive medical, dental, and vision insurance
- Flexible paid time off
- Health Savings Account with an annual match of up to $2,000
- Flexible Spending Accounts
- Wellness Rewards of up to $900 annually
- Employer-matched retirement plan
- Unlimited professional training and development access
- Employer-paid life insurance and long-term disability coverage
- Flexible work environment
- $150 quarterly gift for personal use