TDCX
TDCX
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.

Customer Service Specialist — Singapore (Onsite)

Support customers across multiple communication channels for TDCX, a global BPO and customer experience solutions provider. Resolve issues, achieve first-contact resolution, and strengthen customer satisfaction.

Tavsif

  • Deliver high-quality customer support through relevant communication channels
  • Assess customer needs, investigate existing issues, and provide clear, tailored solutions
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams through case closure
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures while delivering service that supports high customer satisfaction
  • Develop lasting customer relationships through proactive and attentive support
  • Complete other management-assigned duties within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System

Talablar

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s Degree in any field
  • Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfort working with computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Imtiyozlar

  • Competitive compensation and appealing perks
  • Comprehensive medical, insurance, and social security coverage
  • High-quality, world-class workspaces
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on your future
  • Convenient location with direct public transport access
  • Flexible work arrangements
  • Expert coaching and mentoring
  • Opportunity to work for a global company recognized with hundreds of industry awards

O‘xshash ish o‘rinlari