TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Specialist — Singapore (Onsite)

Support customers across multiple communication channels for TDCX, a global BPO and customer experience solutions provider. Resolve issues, achieve first-contact resolution, and strengthen customer satisfaction.

विवरण

  • Deliver high-quality customer support through relevant communication channels
  • Assess customer needs, investigate existing issues, and provide clear, tailored solutions
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams through case closure
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures while delivering service that supports high customer satisfaction
  • Develop lasting customer relationships through proactive and attentive support
  • Complete other management-assigned duties within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System

आवश्यकताएँ

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s Degree in any field
  • Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfort working with computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

लाभ

  • Competitive compensation and appealing perks
  • Comprehensive medical, insurance, and social security coverage
  • High-quality, world-class workspaces
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on your future
  • Convenient location with direct public transport access
  • Flexible work arrangements
  • Expert coaching and mentoring
  • Opportunity to work for a global company recognized with hundreds of industry awards

संबंधित नौकरियाँ

Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead Clarity PPM development and enterprise application support, including integrations, upgrades, and production troubleshooting. Support SOX controls, on-call operations, deployments, and technical knowledge transfer.

खोलें
Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead development and support for Thermo Fisher Scientific’s Clarity PPM platform, including integrations, upgrades, and production releases. Provide advanced troubleshooting, technical governance, mentoring, and SOX-compliant operations.

खोलें
GFN

IT Trainer Trainee, System Integration

GFN
201 – 500 कर्मचारी
SaaSई-कॉमर्सफिनटेक

Train to teach system integration as an IT trainer, delivering practical instruction in line with the IHK curriculum. Help develop GFN’s digital education and career transition programs.

खोलें
Chargeflow

Customer-Facing Implementation Engineer

Chargeflow
51 – 200 कर्मचारी
ई-कॉमर्सफिनटेक

Lead API integrations and enterprise onboarding for Chargeflow’s AI-powered chargeback and fraud platform. Manage customer implementations from contract signing through go-live in a hybrid role in Modi’in, Israel.

खोलें
smartkündigen OHG

Junior Sales Manager (Remote, Germany)

smartkündigen OHG
11 – 50 कर्मचारी
B2CSaaSउत्पादकता

Advise customers, manage existing accounts, and close sales for smartkündigen’s digital cancellation service. Fully remote in Germany, with no cold calling.

खोलें
CleanHub

Responsible Sourcing Initiative Technical Support Consultant

CleanHub

Advise CleanHub on aligning its plastic waste programme safeguards with the RSI Harmonized Framework. Lead regional training, technical support and partner sessions across India, Indonesia and Tanzania.

खोलें
DATAGROUP

IT Network Systems Engineer, LAN/WLAN

DATAGROUP
1,001 – 5,000 कर्मचारी
SaaSपरामर्शविपणन

Support and operate customer LAN/WLAN networks for German IT services provider DATAGROUP. Configure Cisco environments, resolve network faults, and provide second-level support.

खोलें
OPENLANE

Senior IT Support Analyst

OPENLANE

Provide first-line IT support and basic security triage for OPENLANE employees across its digital used-vehicle marketplace. Troubleshoot hardware, software, access, and application issues while helping employees resolve incidents securely.

खोलें
METALINE

Full-Stack Java Developer (Spring, Vue.js)

METALINE

Join METALINE as a Java/Spring and Vue.js full-stack developer, building e-commerce platforms, REST APIs, and CI/CD integrations. METALINE specializes in managed IT services, data centers, and IT services.

खोलें
AstraZeneca

Senior Digital Business Process Product Lead

AstraZeneca

Lead digital products that modernize AstraZeneca’s regulated cell therapy operations, connecting planning, manufacturing, laboratory, quality, and supply chain systems.

खोलें