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TDCX
TDCX
KelionėsSveikatos priežiūraSvetingumo sektorius
TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
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Darbai įmonėje

Customer Service Specialist — Singapore (Onsite)

Support customers across multiple communication channels for TDCX, a global BPO and customer experience solutions provider. Resolve issues, achieve first-contact resolution, and strengthen customer satisfaction.

SGSingapūrasDarbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Deliver high-quality customer support through relevant communication channels
  • Assess customer needs, investigate existing issues, and provide clear, tailored solutions
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams through case closure
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures while delivering service that supports high customer satisfaction
  • Develop lasting customer relationships through proactive and attentive support
  • Complete other management-assigned duties within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System

Reikalavimai

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s Degree in any field
  • Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfort working with computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Privalumai

  • Competitive compensation and appealing perks
  • Comprehensive medical, insurance, and social security coverage
  • High-quality, world-class workspaces
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on your future
  • Convenient location with direct public transport access
  • Flexible work arrangements
  • Expert coaching and mentoring
  • Opportunity to work for a global company recognized with hundreds of industry awards

Susiję darbai

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H1B vizos rėmėjasKonsultavimasMaistas ir gėrimaiSveikatos priežiūra
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