MultiplyMii
MultiplyMii
201 – 500 Xodimlar
B2BXodimlarni yollash
MultiplyMii o‘sib borayotgan kompaniyalarga tajribali filippinlik masofaviy mutaxassislardan jamoalar tuzishda yordam beradigan rekruting va masofadan xodim yollash kompaniyasidir. Uning ishga yollash xizmatlari ishchi kuchini rejalashtirish, nomzodlarni izlash, saralash, qisqa ro‘yxat tuzish, ishga moslashishga ko‘maklashish hamda marketing, operatsiyalar, buxgalteriya va moliya, mijozlarni qo‘llab-quvvatlash, SEO, elektron tijorat, ma’muriyat yoki loyihalarni boshqarish sohalaridagi lavozimlar bo‘yicha doimiy yo‘l-yo‘riq berishni qamrab oladi. MultiplyMii shuningdek ish haqi bo‘yicha qo‘llanmalar, lavozim tavsifi shablonlari va muvaffaqiyatli ishga yollash haqidagi hikoyalar kabi amaliy resurslarni taqdim etadi. Bundan tashqari, kompaniya Filippinda xarajat jihatidan samarali va yuqori natija ko‘rsatadigan masofaviy jamoalarni rivojlantirayotgan kompaniyalar uchun Talent Overflow hamda strategik seminarlarni taklif qiladi.

Customer Service Specialist - MultiplyMii (Remote, Philippines)

Provide customer support to Australians using a digital healthcare platform. Manage enquiries across chat, email, phone, and order-processing workflows.

Tavsif

  • Resolve inbound customer tickets through email, live chat, and phone support.
  • Handle customer requests received through callback services.
  • Contribute to proactive campaigns, including surveys and product launches.
  • Coordinate with pharmacies to investigate and resolve customer-related questions.
  • Support internal teams with customer service tasks.
  • Manage daily customer success activities, including written responses, live chat, and order-processing support.
  • Report directly to the Customer Service Manager.
  • Complete the usual selection process, including recruiter and client interviews plus a practical assessment.

Talablar

  • Bring at least three years of customer service experience; healthcare or Australian-company experience is advantageous.
  • Demonstrate strong written and spoken English communication.
  • Use technology confidently and learn multiple systems, including HubSpot and Front.
  • Maintain close attention to detail.
  • Apply customer-focused problem-solving skills and identify related issues that may need resolution.
  • Work effectively both independently and collaboratively.
  • Show genuine interest in health and wellbeing.
  • Currently reside in the Philippines and have legal authorization to work there.
  • Have a reliable computer, high-speed internet connection, and quiet dedicated workspace for remote work.

Imtiyozlar

  • Fully remote work arrangement.
  • 13th-month pay.
  • Healthcare coverage through an HMO.
  • Comprehensive fringe benefits package.
  • Paid Service Incentive Leave.
  • Paid Philippine holidays.
  • Access to complimentary learning and development programs.

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