MultiplyMii
MultiplyMii
201 – 500 Қызметкерлер
B2BҚызметкерлерді іріктеу
MultiplyMii, өсіп келе жатқан компанияларға тәжірибелі филиппиндік қашықтан жұмыс істейтін мамандардан команда құруға көмектесетін рекрутинг және қашықтан қызметкер жалдау компаниясы. Оның жалдау қызметтері жұмыс күшін жоспарлауды, кандидаттарды іздеуді, іріктеуді, қысқа тізім жасауды, жұмысқа бейімделуге қолдау көрсетуді және маркетинг, операциялық қызмет, бухгалтерлік есеп пен қаржы, клиенттерді қолдау, SEO, электрондық коммерция, әкімшілік немесе жобаларды басқару салаларындағы лауазымдарға тұрақты кеңес беруді қамтиды. MultiplyMii сонымен қатар жалақы жөніндегі нұсқаулықтар, лауазым сипаттамаларының үлгілері және сәтті жалдау туралы оқиғалар сияқты практикалық ресурстарды ұсынады. Бұған қоса, компания Филиппинде шығын тиімділігі жоғары, нәтижелі қашықтан жұмыс істейтін командалар құратын компанияларға Talent Overflow қызметін және стратегиялық семинарларды ұсынады.

Customer Service Specialist - MultiplyMii (Remote, Philippines)

Provide customer support to Australians using a digital healthcare platform. Manage enquiries across chat, email, phone, and order-processing workflows.

Сипаттама

  • Resolve inbound customer tickets through email, live chat, and phone support.
  • Handle customer requests received through callback services.
  • Contribute to proactive campaigns, including surveys and product launches.
  • Coordinate with pharmacies to investigate and resolve customer-related questions.
  • Support internal teams with customer service tasks.
  • Manage daily customer success activities, including written responses, live chat, and order-processing support.
  • Report directly to the Customer Service Manager.
  • Complete the usual selection process, including recruiter and client interviews plus a practical assessment.

Талаптар

  • Bring at least three years of customer service experience; healthcare or Australian-company experience is advantageous.
  • Demonstrate strong written and spoken English communication.
  • Use technology confidently and learn multiple systems, including HubSpot and Front.
  • Maintain close attention to detail.
  • Apply customer-focused problem-solving skills and identify related issues that may need resolution.
  • Work effectively both independently and collaboratively.
  • Show genuine interest in health and wellbeing.
  • Currently reside in the Philippines and have legal authorization to work there.
  • Have a reliable computer, high-speed internet connection, and quiet dedicated workspace for remote work.

Артықшылықтар

  • Fully remote work arrangement.
  • 13th-month pay.
  • Healthcare coverage through an HMO.
  • Comprehensive fringe benefits package.
  • Paid Service Incentive Leave.
  • Paid Philippine holidays.
  • Access to complimentary learning and development programs.

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