MultiplyMii
MultiplyMii
201 – 500 कर्मचारी
B2Bभर्ती
MultiplyMii एक भर्ती और रिमोट-हायरिंग कंपनी है, जो बढ़ते व्यवसायों को अनुभवी फ़िलिपीनो रिमोट प्रोफेशनल्स के साथ टीमें बनाने में मदद करती है। इसकी हायरिंग सेवाओं में वर्कफोर्स प्लानिंग, उम्मीदवारों की खोज, स्क्रीनिंग, शॉर्टलिस्टिंग, ऑनबोर्डिंग सहायता और मार्केटिंग, ऑपरेशंस, बहीखाता व वित्त, ग्राहक सहायता, SEO, ई-कॉमर्स तथा प्रशासन या प्रोजेक्ट मैनेजमेंट से जुड़ी भूमिकाओं के लिए निरंतर मार्गदर्शन शामिल हैं। MultiplyMii वेतन गाइड, जॉब डिस्क्रिप्शन टेम्पलेट और सफल नियुक्तियों की कहानियों जैसे व्यावहारिक संसाधन भी उपलब्ध कराती है। इसके अलावा, यह Talent Overflow और रणनीतिक वर्कशॉप के माध्यम से फ़िलिपींस में लागत-कुशल और उच्च प्रदर्शन करने वाली रिमोट टीम विकसित करने वाली कंपनियों की सहायता करती है।

Customer Service Specialist - MultiplyMii (Remote, Philippines)

Provide customer support to Australians using a digital healthcare platform. Manage enquiries across chat, email, phone, and order-processing workflows.

विवरण

  • Resolve inbound customer tickets through email, live chat, and phone support.
  • Handle customer requests received through callback services.
  • Contribute to proactive campaigns, including surveys and product launches.
  • Coordinate with pharmacies to investigate and resolve customer-related questions.
  • Support internal teams with customer service tasks.
  • Manage daily customer success activities, including written responses, live chat, and order-processing support.
  • Report directly to the Customer Service Manager.
  • Complete the usual selection process, including recruiter and client interviews plus a practical assessment.

आवश्यकताएँ

  • Bring at least three years of customer service experience; healthcare or Australian-company experience is advantageous.
  • Demonstrate strong written and spoken English communication.
  • Use technology confidently and learn multiple systems, including HubSpot and Front.
  • Maintain close attention to detail.
  • Apply customer-focused problem-solving skills and identify related issues that may need resolution.
  • Work effectively both independently and collaboratively.
  • Show genuine interest in health and wellbeing.
  • Currently reside in the Philippines and have legal authorization to work there.
  • Have a reliable computer, high-speed internet connection, and quiet dedicated workspace for remote work.

लाभ

  • Fully remote work arrangement.
  • 13th-month pay.
  • Healthcare coverage through an HMO.
  • Comprehensive fringe benefits package.
  • Paid Service Incentive Leave.
  • Paid Philippine holidays.
  • Access to complimentary learning and development programs.

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