Pearson VUE konsalting, sog‘liqni saqlash va logistika kabi turli sohalardagi tashkilotlarga kompyuter asosidagi test va malakani tasdiqlash xizmatlarini taqdim etadi. Uning platformasi imtihonlarni rejalashtirish, nomzodlar uchun resurslar va test sharoitlarini moslashtirish vositalari bilan birga muhim sertifikatlash hamda kasbiy imtihonlarni qo‘llab-quvvatlaydi. Pearson VUE imtihon tashkilotchilariga ko‘nikmalarni baholash, nomzodlarga esa bilimlarini tasdiqlash imkonini berib, kasbiy rivojlanish va soha standartlariga hissa qo‘shadi. Kompaniyaning ishga yollash faoliyati baholash jarayonlarini tashkil etish va nomzodlar tajribasiga e’tibor qaratadigan yirik xalqaro jamoani qamrab oladi.
Customer Service Specialist at Pearson VUE (Hybrid, Mandaluyong City)
Support Pearson VUE customers worldwide with order management, digital access, platform support, and invoice-related questions. Resolve issues and help improve service delivery from Manila.
Tavsif
- Handle customer questions through phone, email, and live chat
- Resolve digital support and order management cases
- Work with internal teams to investigate and close complex issues
- Record every customer interaction clearly and accurately
- Recommend changes that improve customer experience and operational efficiency
- Communicate with professionalism, patience, and empathy
- Keep current with system, process, and product updates
- Assist customers across international markets
- Move between lines of business when operational requirements change
- Join office-based calibration sessions to support collaboration, knowledge sharing, and team cohesion
Talablar
- Customer service experience or demonstrated ability to provide strong support and solve problems
- Prior experience in a collaborative team environment
- Working knowledge of Microsoft Word and Excel
- Strong written and spoken communication skills
- Ability to handle and resolve customer complaints effectively
- Careful attention to detail and sound analytical judgment
- Self-directed approach with the ability to work independently
- Flexibility to respond to shifting business priorities and customer needs
- Cultural awareness and adaptability when assisting international customers and stakeholders
- Experience with order management, digital learning platforms, or customer-facing technical issue resolution is an advantage
- Completion of a minimum three-month probation period is required before hybrid work becomes available
- Availability to work from 8:00 a.m. to 5:00 p.m. UK time, with schedules determined by business requirements
Imtiyozlar
- Health care coverage begins on the first day and can include up to two dependents
- Retirement plan with Pearson matching employee contributions
- Paid volunteering days and employee wellbeing support
- Annual salary increase and performance bonus
- Hybrid work, up to two days per week, after training and probation subject to manager approval