Pearson VUE oferă servicii de testare computerizată și certificare pentru organizații din sectoare precum consultanța, sănătatea și logistica. Platforma sa sprijină examenele de certificare și examenele profesionale cu miză ridicată și include instrumente pentru programarea examenelor, resurse pentru candidați și adaptări pentru susținerea testelor. Ajutând organizațiile care administrează examenele să evalueze competențele și permițând candidaților să își valideze cunoștințele, Pearson VUE contribuie la dezvoltarea profesională și la stabilirea standardelor în industrie. Contextul de recrutare al companiei include o echipă internațională numeroasă, axată pe furnizarea evaluărilor și pe experiența candidaților.
Customer Service Specialist at Pearson VUE (Hybrid, Mandaluyong City)
Support Pearson VUE customers worldwide with order management, digital access, platform support, and invoice-related questions. Resolve issues and help improve service delivery from Manila.
Descriere
- Handle customer questions through phone, email, and live chat
- Resolve digital support and order management cases
- Work with internal teams to investigate and close complex issues
- Record every customer interaction clearly and accurately
- Recommend changes that improve customer experience and operational efficiency
- Communicate with professionalism, patience, and empathy
- Keep current with system, process, and product updates
- Assist customers across international markets
- Move between lines of business when operational requirements change
- Join office-based calibration sessions to support collaboration, knowledge sharing, and team cohesion
Cerințe
- Customer service experience or demonstrated ability to provide strong support and solve problems
- Prior experience in a collaborative team environment
- Working knowledge of Microsoft Word and Excel
- Strong written and spoken communication skills
- Ability to handle and resolve customer complaints effectively
- Careful attention to detail and sound analytical judgment
- Self-directed approach with the ability to work independently
- Flexibility to respond to shifting business priorities and customer needs
- Cultural awareness and adaptability when assisting international customers and stakeholders
- Experience with order management, digital learning platforms, or customer-facing technical issue resolution is an advantage
- Completion of a minimum three-month probation period is required before hybrid work becomes available
- Availability to work from 8:00 a.m. to 5:00 p.m. UK time, with schedules determined by business requirements
Beneficii
- Health care coverage begins on the first day and can include up to two dependents
- Retirement plan with Pearson matching employee contributions
- Paid volunteering days and employee wellbeing support
- Annual salary increase and performance bonus
- Hybrid work, up to two days per week, after training and probation subject to manager approval