Xero
Xero
1 001 – 5 000 Xodimlar
H1B vizasi homiysiB2BSaaS
Xero kichik bizneslar, buxgalterlar va hisob yuritish mutaxassislari uchun bulutli buxgalteriya dasturlarini ishlab chiqadi. Uning platformasi hisob yuritish, schyot-fakturalar rasmiylashtirish, ish haqi hisoblash, bank operatsiyalarini solishtirish, QQS va soliq hisobotlarini raqamlashtirish talablariga muvofiqlik, moliyaviy tahlil hamda schyot-fakturalarni onlayn to‘lash imkoniyatlarini birlashtiradi. Xero, shuningdek, integratsiyalar bozori va buxgalteriya sohasi mutaxassislari uchun hamkorlik dasturlarini qo‘llab-quvvatlaydi, sun’iy intellekt asosidagi JAX avtomatlashtirish tizimi esa takroriy moliyaviy ma’muriy ishlarni kamaytirishga yordam beradi.

Customer Experience Specialist at Xero - Manchester Hybrid

Support US Melio customers with payments workflows as a Customer Experience Specialist at Xero. Resolve questions through phone, email, and live chat using Salesforce and Zendesk.

Tavsif

  • Deliver responsive, high-quality support to small business owners, bookkeepers, and accountants through phone, email, and live chat
  • Help customers resolve questions and understand the benefits of Xero and Melio's business payments platform
  • Teach users how to use product features, workflows, accounts payable processes, vendor payment tools, and platform navigation
  • Investigate complex problems, escalate technical issues appropriately, and keep customers updated
  • Use Salesforce and Zendesk to manage cases and record customer information accurately
  • Meet established productivity, service-level, and quality targets
  • Partner with Xero and Melio teams to share customer insights, address recurring challenges, and improve support experiences
  • Assist US-based Melio customers with product workflows while representing the brand in every interaction

Talablar

  • Customer service experience with responsibility for meeting service-level and quality targets
  • Demonstrated ability to investigate and resolve customer questions with care and persistence
  • Comfort handling phone and email conversations alongside multiple live-chat interactions
  • Working knowledge of Google Workspace or Microsoft Office
  • Familiarity with small-business accounting software or CRM platforms such as Salesforce and Zendesk
  • Strong interpersonal skills, including empathy, active listening, and clear communication
  • Flexibility and a learning-oriented mindset for a fast-moving, frequently changing environment
  • Availability to work Monday through Friday from 11:30 AM to 8:00 PM
  • Availability to work some UK public holidays, excluding Christmas Day and New Year's Day
  • Ability to work three days in the office and two days from home each week
  • Legal authorization to work in the country where the role is based

Imtiyozlar

  • Additional evening pay for shifts that finish at 8:00 PM
  • Hybrid schedule of three office days and two home-working days each week after onboarding and training
  • On-site onboarding and training during the first three to four months
  • Recruitment support with accommodations or adjustments available when needed
  • Background checks may include credit and criminal history screening

O‘xshash ish o‘rinlari

Air Liquide

Finance Trainee – French, German or Dutch Speaker

Air Liquide

Join Air Liquide’s finance trainee program to support accounting, treasury and reconciliations at its global business services center. Help improve financial close and ERP processes while working in English and French, German or Dutch.

Ochish