LogoFresh Jobs Ahead
Scaled Agile, Inc.
Scaled Agile, Inc.
51 – 200 Xodimlar
B2BKonsaltingTa’lim
Scaled Agile, Inc. tashkilotlarga rejalashtirish, muvofiqlashtirish va qiymat yetkazib berish usullarini yaxshilashga yordam beradigan biznes chaqqonligi tizimi SAFe®ni ishlab chiqadi va qo‘llab-quvvatlaydi. Kompaniya konsalting, kasbiy ta’lim, sertifikatlash hamda 1 000 000 dan ortiq o‘qitilgan mutaxassislarni birlashtirgan hamjamiyat qo‘llab-quvvatlaydigan global hamkorlar tarmog‘i yo‘nalishlarida faoliyat yuritadi. Scaled Agile korxonalarga chaqqon ishlash usullarini mustahkamlash, o‘zgarib turadigan imkoniyatlarga javob berish va biznes ustuvorliklarini mijozlar natijalari bilan bog‘lashga yordam beradi. Shuningdek, kompaniya korporativ xayriya va jamoat xizmatlari orqali Pledge 1% harakatiga hissa qo‘shadi.
LinkedIn
Kompaniyadagi ish o‘rinlari

Customer Experience Representative – Colorado Remote

Support customers and partners using Scaled Agile’s enterprise agility and AI training platform. Manage support cases, certifications, courseware, learning systems, and initiatives that improve the customer experience.

USAmerika Qo‘shma ShtatlariCOKolorado
20 $ – 26 $ / soat
MasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Deliver frontline support to customers and partners through digital channels, phone, and events.
  • Handle customer questions by phone and through the tiered case management system.
  • Guide members in using Scaled Agile’s Community Platform.
  • Arrange exams, administer surveys, process certification results, and follow up with students.
  • Coordinate the fulfillment and distribution of licensed courseware purchases.
  • Improve and document customer operations processes at Scaled Agile.
  • Assist with Scaled Agile training courses and events.
  • Work with Partner Development and Enterprise Solutions to strengthen partner and enterprise customer experiences.
  • Coordinate communications and distribution for newly released courseware.
  • Keep the LMS current with exam materials, courseware, and video-based learning.
  • Take on other Scaled Agile projects as assigned.
  • Evaluate customer feedback and apply it to ongoing experience improvements.

Talablar

  • At least two years of customer support experience, preferably in a learning or service organization with a membership or certification model.
  • Use sound judgment and take initiative when resolving member issues.
  • Strong command of office productivity tools, including Gmail, Google Apps, Confluence, Salesforce, and customer success platforms.
  • Working knowledge of Microsoft Excel and Google Sheets, including VLOOKUPs, formulas, and pivot tables.
  • Salesforce experience is preferred.
  • Perform effectively in a high-volume setting while meeting KPIs related to customer satisfaction, Net Promoter Score, and Customer Effort Score.
  • Apply strong problem-solving abilities and develop creative solutions.
  • Communicate clearly, concisely, and engagingly in writing.
  • Demonstrate excellent organization, close attention to detail, reliability, and punctuality.
  • Work independently and recognize when to seek assistance, guidance, or clarification.
  • Identify customer problems and develop potential solutions that can be explained clearly.
  • Manage time effectively, prioritize work, meet deadlines, and deliver high-quality customer service.
  • Work from a home office in the United States and cover one required schedule: 10 AM–7 PM EST, 9 AM–6 PM CST, or 8 AM–5 PM MST.
  • benefits

Imtiyozlar

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Optional insurance products
  • 401(k) with employer match
  • Flexible paid time off
  • Company-paid sabbatical after seven years of service
  • Bonus plan
  • Equity options
  • Personal development and growth opportunities

O‘xshash ish o‘rinlari

EY

AI Software Engineer, Financial Advisory

EY
H1B vizasi homiysiHuquqMarketingSog‘liqni saqlash
AEBirlashgan Arab AmirliklariMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaDasturiy ta’minot muhandisiFull-stack muhandisi
AWSAzureBulutGoogle Cloud PlatformPythonPyTorchTensorFlow

Build and deploy GenAI, LLM, and MLOps solutions for EY financial advisory clients across the Middle East and North Africa. Contribute to AI strategy, production delivery, and business development.

Ochish
Peraton

Senior Hybrid Connectivity Engineer

Peraton
H1B vizasi homiysiKonsaltingLogistikaSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariVAVirjiniya
112 000 $ – 179 000 $ / yil
OfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMuhandis
AWSBulutDNSKiberxavfsizlikKubernetesTarmoqlararo ekranlarTCP/IPTypeScript

Designs and troubleshoots connectivity across AWS classified cloud, Kubernetes, and on-premises networks. Supports Peraton’s national security and government technology missions.

Ochish