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Rackspace Technology
Rackspace Technology
5 001 – 10 000 Xodimlar
KonsaltingLogistikaSun’iy intellekt
Rackspace Technology korxonalarga ko‘p bulutli, gibrid va xususiy bulut muhitlarini loyihalash, yaratish, ko‘chirish va boshqarishda yordam beradigan global boshqariladigan bulut xizmatlari provayderidir. Kompaniya faoliyati bulut infratuzilmasi, ilovalarni modernizatsiya qilish, ma’lumotlar platformalari, sun’iy intellekt va mashinaviy o‘rganish, kiberxavfsizlik, boshqariladigan xosting, kolokatsiya hamda yirik gipermasshtabli bulut provayderlari bilan integratsiyani qamrab oladi. Rackspace tartibga solinadigan va faoliyati muhim bo‘lgan tashkilotlarga konsalting, professional va boshqariladigan xizmatlarni taqdim etib, xavfsizlik, muvofiqlik, xarajatlarni optimallashtirish va ishonchli operatsiyalarga e’tibor qaratadi. Uning jamoalari konsalting, logistika va sun’iy intellekt bilan bog‘liq sohalarda ishlaydi hamda murakkab korporativ bulut dasturlari bilan bog‘liq turli texnologik lavozimlarni taklif etadi.
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Kompaniyadagi ish o‘rinlari

Cloud Infrastructure Support Manager

Lead round-the-clock public cloud support operations at Rackspace Technology, overseeing technical teams, escalations, service delivery, automation, and performance.

INHindistonGibridTo‘liq stavkaSeniorYetakchiTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaBulut muhandisi
AWSAzureBulutGoogle Cloud Platform

Tavsif

  • Lead Cloud Administrators and Cloud Engineers delivering round-the-clock public cloud support.
  • Maintain compliance with SLOs, SLAs, quality standards, and operating procedures.
  • Oversee ticket queues, workload allocation, support coverage, backlog health, and customer impact.
  • Lead timely responses to customer escalations, major incidents, and business-critical events.
  • Coordinate high-severity incident response with Incident Management, platform vendors, and cross-functional teams.
  • Hire, onboard, develop, and retain technical staff.
  • Hold regular one-to-ones, coaching sessions, goal reviews, and performance discussions.
  • Build team members’ technical, operational, and customer-facing skills through mentoring.
  • Promote accountability, collaboration, customer focus, and continuous learning.
  • Support career development and succession planning.
  • Improve customer experience through proactive operations and issue resolution.
  • Work with customer-facing stakeholders to serve strategic accounts and resolve service concerns.
  • Analyze customer trends, service metrics, and feedback to find opportunities for improvement.
  • Prepare managed cloud customers for onboarding and support ongoing service operations.
  • Advance automation, operational excellence, and process improvement.
  • Address recurring operational challenges to reduce manual effort and improve scalability.
  • Encourage the creation of runbooks, knowledge articles, and operational documentation.
  • Contribute to initiatives that improve efficiency, customer outcomes, and business growth.
  • Join leadership reviews covering KPIs, CSAT, SLA performance, ticket solve layer, capacity planning, onboarding, churn risk, and strategic goals.
  • Deliver regular operational updates, including weekly Progress, Plans, and Problems reports.
  • Contribute to strategic and workforce planning, organizational initiatives, and cross-functional work.

Talablar

  • Bachelor’s degree in information technology, computer science, engineering, or equivalent experience.
  • At least 15 years of total work experience.
  • At least five years in cloud infrastructure, systems administration, managed services, or technical support.
  • At least two years leading technical teams.
  • Working knowledge of AWS, Microsoft Azure, and/or Google Cloud Platform.
  • Experience handling customer escalations and managing service delivery operations.
  • Strong analytical, communication, coaching, and stakeholder management skills.
  • Fluent English communication skills.
  • Spanish proficiency is required.
  • AWS, Azure, or GCP public cloud certifications are preferred.
  • Managed services, SRE, DevOps, or modern operations support experience is preferred.
  • Experience leading distributed, geographically diverse teams is preferred.
  • A track record of leading automation and operational improvement programs is preferred.

Imtiyozlar

  • Equal employment opportunity.
  • Accommodation for disabilities or special needs.

O‘xshash ish o‘rinlari

Pearson VUE

Performance Marketing Specialist

Pearson VUE
1 001 – 5 000 Xodimlar
KonsaltingLogistikaSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariMDMerilend
55 000 $ – 140 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaSamaradorlik marketingi

Manage and optimize paid search campaigns for Pearson’s educational products and student enrollment. Use Google Ads, Microsoft Ads, and SA360 analytics, testing, and reporting to improve campaign performance.

Ochish