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Rackspace Technology
Rackspace Technology
5001 – 10 000 Darbinieki
KonsultācijasLoģistikaMākslīgais intelekts
Rackspace Technology ir globāls pārvaldīto mākoņpakalpojumu sniedzējs, kas palīdz uzņēmumiem izstrādāt, izveidot, migrēt un pārvaldīt vairāku mākoņu, hibrīda un privātās mākoņvides. Uzņēmuma darbība aptver mākoņinfrastruktūru, lietojumprogrammu modernizāciju, datu platformas, mākslīgo intelektu un mašīnmācīšanos, kiberdrošību, pārvaldītu mitināšanu, kolokāciju un integrāciju ar lielākajiem hipermēroga mākoņpakalpojumu sniedzējiem. Rackspace apvieno konsultāciju, profesionālos un pārvaldītos pakalpojumus regulētām un misijai kritiskām organizācijām, īpašu uzmanību pievēršot drošībai, atbilstībai, izmaksu optimizācijai un uzticamai darbībai. Uzņēmuma komandas strādā konsultāciju, loģistikas un ar mākslīgo intelektu saistītās jomās, piedāvājot dažādas tehnoloģiju amata vietas, kas saistītas ar sarežģītām uzņēmumu mākoņprogrammām.
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Vakances uzņēmumā

Cloud Infrastructure Support Manager

Lead round-the-clock public cloud support operations at Rackspace Technology, overseeing technical teams, escalations, service delivery, automation, and performance.

INIndijaHibrīdiPilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuMākoņinženieris
AWSAzureGoogle Cloud PlatformMākonis

Apraksts

  • Lead Cloud Administrators and Cloud Engineers delivering round-the-clock public cloud support.
  • Maintain compliance with SLOs, SLAs, quality standards, and operating procedures.
  • Oversee ticket queues, workload allocation, support coverage, backlog health, and customer impact.
  • Lead timely responses to customer escalations, major incidents, and business-critical events.
  • Coordinate high-severity incident response with Incident Management, platform vendors, and cross-functional teams.
  • Hire, onboard, develop, and retain technical staff.
  • Hold regular one-to-ones, coaching sessions, goal reviews, and performance discussions.
  • Build team members’ technical, operational, and customer-facing skills through mentoring.
  • Promote accountability, collaboration, customer focus, and continuous learning.
  • Support career development and succession planning.
  • Improve customer experience through proactive operations and issue resolution.
  • Work with customer-facing stakeholders to serve strategic accounts and resolve service concerns.
  • Analyze customer trends, service metrics, and feedback to find opportunities for improvement.
  • Prepare managed cloud customers for onboarding and support ongoing service operations.
  • Advance automation, operational excellence, and process improvement.
  • Address recurring operational challenges to reduce manual effort and improve scalability.
  • Encourage the creation of runbooks, knowledge articles, and operational documentation.
  • Contribute to initiatives that improve efficiency, customer outcomes, and business growth.
  • Join leadership reviews covering KPIs, CSAT, SLA performance, ticket solve layer, capacity planning, onboarding, churn risk, and strategic goals.
  • Deliver regular operational updates, including weekly Progress, Plans, and Problems reports.
  • Contribute to strategic and workforce planning, organizational initiatives, and cross-functional work.

Prasības

  • Bachelor’s degree in information technology, computer science, engineering, or equivalent experience.
  • At least 15 years of total work experience.
  • At least five years in cloud infrastructure, systems administration, managed services, or technical support.
  • At least two years leading technical teams.
  • Working knowledge of AWS, Microsoft Azure, and/or Google Cloud Platform.
  • Experience handling customer escalations and managing service delivery operations.
  • Strong analytical, communication, coaching, and stakeholder management skills.
  • Fluent English communication skills.
  • Spanish proficiency is required.
  • AWS, Azure, or GCP public cloud certifications are preferred.
  • Managed services, SRE, DevOps, or modern operations support experience is preferred.
  • Experience leading distributed, geographically diverse teams is preferred.
  • A track record of leading automation and operational improvement programs is preferred.

Priekšrocības

  • Equal employment opportunity.
  • Accommodation for disabilities or special needs.

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