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Rackspace Technology
Rackspace Technology
5001 – 10.000 Zaposleni
LogistikaSvetovanjeUmetna inteligenca
Rackspace Technology je globalni ponudnik upravljanih storitev v oblaku, ki podjetjem pomaga načrtovati, graditi, seliti in upravljati večoblačna, hibridna in zasebna oblačna okolja. Njegovo delo zajema infrastrukturo v oblaku, posodabljanje aplikacij, podatkovne platforme, umetno inteligenco in strojno učenje, kibernetsko varnost, upravljano gostovanje, kolokacijo ter integracije z vodilnimi ponudniki hiperskalnega oblaka. Rackspace združuje svetovalne, strokovne in upravljane storitve za regulirane organizacije ter organizacije s kritičnimi dejavnostmi, pri čemer poudarja varnost, skladnost, optimizacijo stroškov in zanesljivo delovanje. Njegove ekipe delujejo na področjih svetovanja, logistike in umetne inteligence ter ponujajo različne tehnološke vloge, povezane z zahtevnimi poslovnimi oblačnimi programi.
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Delovna mesta v podjetju

Cloud Infrastructure Support Manager

Lead round-the-clock public cloud support operations at Rackspace Technology, overseeing technical teams, escalations, service delivery, automation, and performance.

INIndijaHibridnoPolni delovni časSeniorVodjaZahtevani Jezik: angleščinaZahtevani Jezik: španščinaInženir za oblak
AWSAzureGoogle Cloud PlatformOblak

Opis

  • Lead Cloud Administrators and Cloud Engineers delivering round-the-clock public cloud support.
  • Maintain compliance with SLOs, SLAs, quality standards, and operating procedures.
  • Oversee ticket queues, workload allocation, support coverage, backlog health, and customer impact.
  • Lead timely responses to customer escalations, major incidents, and business-critical events.
  • Coordinate high-severity incident response with Incident Management, platform vendors, and cross-functional teams.
  • Hire, onboard, develop, and retain technical staff.
  • Hold regular one-to-ones, coaching sessions, goal reviews, and performance discussions.
  • Build team members’ technical, operational, and customer-facing skills through mentoring.
  • Promote accountability, collaboration, customer focus, and continuous learning.
  • Support career development and succession planning.
  • Improve customer experience through proactive operations and issue resolution.
  • Work with customer-facing stakeholders to serve strategic accounts and resolve service concerns.
  • Analyze customer trends, service metrics, and feedback to find opportunities for improvement.
  • Prepare managed cloud customers for onboarding and support ongoing service operations.
  • Advance automation, operational excellence, and process improvement.
  • Address recurring operational challenges to reduce manual effort and improve scalability.
  • Encourage the creation of runbooks, knowledge articles, and operational documentation.
  • Contribute to initiatives that improve efficiency, customer outcomes, and business growth.
  • Join leadership reviews covering KPIs, CSAT, SLA performance, ticket solve layer, capacity planning, onboarding, churn risk, and strategic goals.
  • Deliver regular operational updates, including weekly Progress, Plans, and Problems reports.
  • Contribute to strategic and workforce planning, organizational initiatives, and cross-functional work.

Zahteve

  • Bachelor’s degree in information technology, computer science, engineering, or equivalent experience.
  • At least 15 years of total work experience.
  • At least five years in cloud infrastructure, systems administration, managed services, or technical support.
  • At least two years leading technical teams.
  • Working knowledge of AWS, Microsoft Azure, and/or Google Cloud Platform.
  • Experience handling customer escalations and managing service delivery operations.
  • Strong analytical, communication, coaching, and stakeholder management skills.
  • Fluent English communication skills.
  • Spanish proficiency is required.
  • AWS, Azure, or GCP public cloud certifications are preferred.
  • Managed services, SRE, DevOps, or modern operations support experience is preferred.
  • Experience leading distributed, geographically diverse teams is preferred.
  • A track record of leading automation and operational improvement programs is preferred.

Ugodnosti

  • Equal employment opportunity.
  • Accommodation for disabilities or special needs.

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USZdružene države AmerikeALAlabamaAZArizonaFLFloridaIDIdahoIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMisuriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNova MehikaNYNew YorkNCSeverna KarolinaOHOhioOKOklahomaOROregonPAPensilvanijaSCJužna KarolinaTNTennesseeTXTeksasUTUtahVAVirginijaWAWashingtonWVZahodna VirginijaWIWisconsinWYWyoming
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Sponzor vizuma H1BDružbeni vplivFinanceZavarovanje
USZdružene države AmerikeALAlabamaAZArizonaFLFloridaIDIdahoIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMisuriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNova MehikaNYNew YorkNCSeverna KarolinaOHOhioOKOklahomaOROregonPAPensilvanijaSCJužna KarolinaTNTennesseeTXTeksasUTUtahVAVirginijaWAWashingtonWVZahodna VirginijaWIWisconsinWYWyoming
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