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Shield
Shield
51 – 200 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaMarketing
Shield — boshqariladigan xizmat provayderlariga (MSP) sabrli kapital, operatsion ko‘mak va amaliy sun’iy intellekt muhandisligi orqali o‘sishga yordam beradigan, texnologiyaga asoslangan hamkor va investor. Uning jamoasi hamkor kompaniyalar bilan yonma-yon ishlaydi: joyiga yuboriladigan muhandislik yordami, kadrlar, moliya, ishga yollash va xodimlarni rivojlantirish bo‘yicha ko‘mak, shuningdek qo‘shilish va sotib olish masalalarida strategik yo‘l-yo‘riq taqdim etadi. Shield yondashuvi mahalliy rahbariyat va kompaniya madaniyatini saqlagan holda uzoq muddatli o‘sishni qo‘llab-quvvatlash hamda amaliy, sun’iy intellektga ustuvorlik beradigan yechimlarni joriy etishga mo‘ljallangan.
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Kompaniyadagi ish o‘rinlari

Client Services Escalation Specialist - Remote, New York

Provide advanced remote technical support for managed-services clients across hardware, software, connectivity, and access issues. Mentor junior Helpdesk staff and coordinate incident resolution with internal teams and client contacts.

USAmerika Qo‘shma ShtatlariNYNyu-York
120 000 $ – 150 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar bilan ishlashMijozlarga xizmat ko‘rsatish vakili

Tavsif

  • Act as the primary escalation contact for end users, client IT teams, and first-line Helpdesk staff who need advanced technical support.
  • Handle escalated incidents and service requests by phone, email, ticketing systems, and direct support interactions.
  • Diagnose and resolve intermediate-to-advanced issues involving hardware, software, connectivity, account access, and applications.
  • Own escalated support requests through follow-up, communication, resolution, or further escalation.
  • Record incidents, troubleshooting steps, resolutions, and client interactions in designated support systems.
  • Refer unresolved, high-impact, or specialized issues to the appropriate teams.
  • Provide timely, clear, and professional status updates throughout each support request.
  • Contribute to root cause analysis for recurring issues and suggest improvements to service quality and operational efficiency.
  • Adhere to standard operating procedures, service standards, and departmental policies.
  • Assist with training and mentoring junior Helpdesk staff.
  • Monitor escalated requests, investigate advanced technical issues, and coordinate with internal teams or client contacts.
  • Collect relevant information, analyze problems, document actions, communicate progress, and track issues through completion or additional escalation.

Talablar

  • At least five years of experience in helpdesk, desktop support, escalation support, or technical support roles.
  • Strong customer service, interpersonal, and communication abilities.
  • Ability to efficiently and accurately diagnose and resolve complex technical problems.
  • Working knowledge of desktop and server operating systems, business applications, printers, mobile devices, server hardware, SaaS applications, and networking.
  • Ability to explain technical information clearly to nontechnical users and stakeholders.
  • Strong organization and attention to detail when documenting incidents, escalations, and resolutions.
  • Ability to prioritize multiple issues and perform effectively in a fast-paced support environment.
  • Commitment to established procedures, professional conduct, and high-quality client support.
  • Relevant industry certifications are advantageous.

O‘xshash ish o‘rinlari

Knowtion Health

Remote Talent Acquisition Manager

Knowtion Health
501 – 1 000 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaSug‘urta
USAmerika Qo‘shma ShtatlariALAlabamaAZArizonaFLFloridaIDAydahoKSKanzasMEMenMIMichiganMSMissisipiMOMissuriNMNyu-MeksikoNCShimoliy KarolinaOKOklaxomaPAPensilvaniyaSCJanubiy KarolinaTNTennessiTXTexasVAVirjiniyaWVG‘arbiy VirjiniyaWIViskonsinMasofaviyTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaXodimlarni yollash

Oversee recruiting systems, requisitions, analytics, and contingent workforce operations at Knowtion Health. Help support scalable hiring processes for a growing healthcare company.

Ochish
Napco National

Purchasing Coordinator, Saudi Arabia (Remote)

Napco National
5 001 – 10 000 Xodimlar
LogistikaOziq-ovqat va ichimliklarSog‘liqni saqlash
SASaudiya ArabistoniMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaXaridlar

Coordinate purchasing operations for a manufacturing business in Saudi Arabia, from purchase orders and supplier deliveries to customs paperwork and material transfers. Support shipment clearance, invoice processing, supplier claims, and product certificate renewals.

Ochish
Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1 001 – 5 000 Xodimlar
H1B vizasi homiysiIshlab chiqarishKonsaltingSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariNJNyu-Jersi
120 000 $ – 165 000 $ / yil
OfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMenejer

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Ochish