Senior Accounting Manager
Dsquares
Lead general accounting, tax compliance, audits, and internal controls at Dsquares. Help deliver end-to-end loyalty solutions for leading regional brands.
Odpri
CodeRabbit je podjetje s področja umetne inteligence in SaaS, ki razvija orodja za ekipe za razvoj poslovne programske opreme. Njegova platforma za pregled kode, ki jo poganja umetna inteligenca, se povezuje z GitHubom in GitLabom ter analizira zahtevke za združitev, zagotavlja povratne informacije po posameznih vrsticah, prepoznava morebitne napake, predlaga popravke in ustvarja povzetke pregledov. CodeRabbit s podporo hitrejšim in doslednejšim pregledom, pri katerih razvijalci ostajajo vključeni v proces, ekipam pomaga izboljšati kakovost programske opreme in poenostaviti inženirske delovne postopke, pri čemer sta zasebnost in varnost podatkov ključni področji.
Regional Director, Pooled Customer Success
Lead CodeRabbit’s pooled customer success team for its AI code review platform, building a signal-driven service model. Hire managers, launch playbooks, and use data to improve retention.
Opis
- Lead and operate the pooled customer success team
- Recruit and manage pooled customer success managers, starting with the first-quarter hires
- Design the shared queue, defining customer signals, prioritization, response and resolution standards, and case closure
- Set routing rules across digital, pooled, and named customer coverage
- Develop and maintain trigger-based playbooks with the Content and Enablement Specialist
- Oversee cancellation and non-renewal cases, recording customer reasons and resolving issues that can be fixed
- Pass relevant customer context to account executives during expansion hand-offs
- Track and review team measures such as queue volume, response and resolution times, configuration changes, and retention
- Assess queue capacity and make the case for extending pooled coverage
- During the first quarter, recruit the initial managers, set triggers and response standards, launch the queue, publish playbooks, and establish reporting
Zahteve
- At least 5 years in customer success or technical support for a developer-facing product, including 2 or more years managing people
- Experience establishing or operating a shared-queue model, such as scaled customer success, a support desk, or a pooled success team
- Technical background with a code review product: have shipped code, run CI, or supported developers doing both, and be able to read a configuration file
- Able to interpret dashboards, investigate unusual figures, and write a basic SQL query or specify one
- Experience writing operating procedures that other people used
- Comfort building in an undefined area and documenting processes
- Preferred: Experience with health scoring or trigger-based outreach in a customer success or support platform
- Preferred: Familiarity with Pylon, Customer.io, PostHog, Salesforce, or comparable tools
- Preferred: Familiarity with AI tools and examples of applying them in similar roles
- Preferred: Experience using CodeRabbit or another AI code review tool on personal repositories
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