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CodeRabbit
CodeRabbit
51 – 200 कर्मचारी
SaaSउद्यमकृत्रिम बुद्धिमत्ता
CodeRabbit एक आर्टिफिशियल इंटेलिजेंस और SaaS कंपनी है, जो एंटरप्राइज़ सॉफ़्टवेयर विकास टीमों के लिए उपकरण बनाती है। इसका AI-संचालित कोड समीक्षा प्लेटफ़ॉर्म GitHub और GitLab के साथ एकीकृत होकर पुल रिक्वेस्ट का विश्लेषण करता है, पंक्ति-दर-पंक्ति सुझाव देता है, संभावित बग पहचानता है, सुधार सुझाता है और समीक्षा सारांश तैयार करता है। डेवलपर्स को प्रक्रिया में शामिल रखते हुए तेज़ और अधिक सुसंगत समीक्षाओं का समर्थन करके, CodeRabbit टीमों को सॉफ़्टवेयर की गुणवत्ता सुधारने और अपनी इंजीनियरिंग कार्यप्रवाह को सुव्यवस्थित करने में मदद करता है। डेटा की गोपनीयता और सुरक्षा इसके मुख्य विचारों में शामिल हैं।
LinkedIn
कंपनी की नौकरियाँ

Regional Director, Pooled Customer Success

Lead CodeRabbit’s pooled customer success team for its AI code review platform, building a signal-driven service model. Hire managers, launch playbooks, and use data to improve retention.

USसंयुक्त राज्यCAकैलिफ़ोर्निया
$2,00,000 – $2,25,000 / वर्ष
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SQL

विवरण

  • Lead and operate the pooled customer success team
  • Recruit and manage pooled customer success managers, starting with the first-quarter hires
  • Design the shared queue, defining customer signals, prioritization, response and resolution standards, and case closure
  • Set routing rules across digital, pooled, and named customer coverage
  • Develop and maintain trigger-based playbooks with the Content and Enablement Specialist
  • Oversee cancellation and non-renewal cases, recording customer reasons and resolving issues that can be fixed
  • Pass relevant customer context to account executives during expansion hand-offs
  • Track and review team measures such as queue volume, response and resolution times, configuration changes, and retention
  • Assess queue capacity and make the case for extending pooled coverage
  • During the first quarter, recruit the initial managers, set triggers and response standards, launch the queue, publish playbooks, and establish reporting

आवश्यकताएँ

  • At least 5 years in customer success or technical support for a developer-facing product, including 2 or more years managing people
  • Experience establishing or operating a shared-queue model, such as scaled customer success, a support desk, or a pooled success team
  • Technical background with a code review product: have shipped code, run CI, or supported developers doing both, and be able to read a configuration file
  • Able to interpret dashboards, investigate unusual figures, and write a basic SQL query or specify one
  • Experience writing operating procedures that other people used
  • Comfort building in an undefined area and documenting processes
  • Preferred: Experience with health scoring or trigger-based outreach in a customer success or support platform
  • Preferred: Familiarity with Pylon, Customer.io, PostHog, Salesforce, or comparable tools
  • Preferred: Familiarity with AI tools and examples of applying them in similar roles
  • Preferred: Experience using CodeRabbit or another AI code review tool on personal repositories

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