1 – 10 Zaposleni
IzobraževanjeCB Talents Academy je izobraževalna organizacija in organizacija za IT-usposabljanje, ki se osredotoča na pomoč mladim pri pretvarjanju tehničnega znanja v zaposlitvene priložnosti. Akademija, ustanovljena leta 2014, razvija veščine na različnih področjih IT-ja in v programskih jezikih, vključno z Javo in Ruby on Rails, ter sodeluje z vodilnimi podjetji pri krepitvi praktične zaposljivosti študentov, ki si prizadevajo za kariero na konkurenčnih nacionalnih in mednarodnih tehnoloških trgih.
French-Speaking Customer Support Specialist
Support French-speaking customers of a global payments provider with card and payment queries across phone, chat, and email. Work remotely from Greece, with initial in-person training in Athens.
Opis
- Assist French-speaking customers with lost or stolen cards, card benefits, declined purchases, and balance inquiries
- Respond to customers by phone, chat, and email
- Record each customer interaction accurately in the CRM
- Manage approximately 10–20 cases per day
- Move from frontline support into back-office duties
- Later handle email and social media support
Zahteve
- Must be based in Greece
- Native-level or C1 French proficiency
- B1 English proficiency
- At least two years of call center experience
- Financial services experience is an advantage
- Strong written communication skills
- Good computer skills
- Ability to multitask
- Available for rotating shifts on a 24/7 account, including around two weekends each month and occasional night shifts
- An up-to-date CV in English
Ugodnosti
- Work from home
- Relocation assistance may be available to candidates outside Greece
- Productivity bonus of up to €200 in addition to base salary, subject to targets
- Scheduled gross salary increases to €1,100 after 12 months and €1,150 after three years
- Two-week nesting period with training
- Opportunity to transition from frontline support to back-office work
- Opportunity to build financial services experience
- International team and access to around 10 professional client tools