1 – 10 Employees
EducationCB Talents Academy is an education and IT training organization focused on helping young people turn technical learning into employment opportunities. Founded in 2014, the academy develops skills across IT disciplines and programming languages including Java and Ruby on Rails, working with leading companies to strengthen practical employability for students pursuing careers in competitive national and international technology markets.
French-Speaking Customer Support Specialist
Support French-speaking customers of a global payments provider with card and payment queries across phone, chat, and email. Work remotely from Greece, with initial in-person training in Athens.
Description
- Assist French-speaking customers with lost or stolen cards, card benefits, declined purchases, and balance inquiries
- Respond to customers by phone, chat, and email
- Record each customer interaction accurately in the CRM
- Manage approximately 10–20 cases per day
- Move from frontline support into back-office duties
- Later handle email and social media support
Requirements
- Must be based in Greece
- Native-level or C1 French proficiency
- B1 English proficiency
- At least two years of call center experience
- Financial services experience is an advantage
- Strong written communication skills
- Good computer skills
- Ability to multitask
- Available for rotating shifts on a 24/7 account, including around two weekends each month and occasional night shifts
- An up-to-date CV in English
Benefits
- Work from home
- Relocation assistance may be available to candidates outside Greece
- Productivity bonus of up to €200 in addition to base salary, subject to targets
- Scheduled gross salary increases to €1,100 after 12 months and €1,150 after three years
- Two-week nesting period with training
- Opportunity to transition from frontline support to back-office work
- Opportunity to build financial services experience
- International team and access to around 10 professional client tools