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शिक्षाCB Talents Academy एक शिक्षा और आईटी प्रशिक्षण संस्था है, जिसका उद्देश्य युवाओं को तकनीकी शिक्षा को रोज़गार के अवसरों में बदलने में सहायता करना है। 2014 में स्थापित यह अकादमी जावा और रूबी ऑन रेल्स सहित विभिन्न आईटी क्षेत्रों और प्रोग्रामिंग भाषाओं में कौशल विकसित करती है तथा प्रतिस्पर्धी राष्ट्रीय और अंतरराष्ट्रीय प्रौद्योगिकी बाज़ारों में करियर बनाने वाले विद्यार्थियों की व्यावहारिक रोज़गार क्षमता मजबूत करने के लिए अग्रणी कंपनियों के साथ काम करती है।
French-Speaking Customer Support Specialist
Support French-speaking customers of a global payments provider with card and payment queries across phone, chat, and email. Work remotely from Greece, with initial in-person training in Athens.
विवरण
- Assist French-speaking customers with lost or stolen cards, card benefits, declined purchases, and balance inquiries
- Respond to customers by phone, chat, and email
- Record each customer interaction accurately in the CRM
- Manage approximately 10–20 cases per day
- Move from frontline support into back-office duties
- Later handle email and social media support
आवश्यकताएँ
- Must be based in Greece
- Native-level or C1 French proficiency
- B1 English proficiency
- At least two years of call center experience
- Financial services experience is an advantage
- Strong written communication skills
- Good computer skills
- Ability to multitask
- Available for rotating shifts on a 24/7 account, including around two weekends each month and occasional night shifts
- An up-to-date CV in English
लाभ
- Work from home
- Relocation assistance may be available to candidates outside Greece
- Productivity bonus of up to €200 in addition to base salary, subject to targets
- Scheduled gross salary increases to €1,100 after 12 months and €1,150 after three years
- Two-week nesting period with training
- Opportunity to transition from frontline support to back-office work
- Opportunity to build financial services experience
- International team and access to around 10 professional client tools