Islamic Relief USA je neprofitna organizacija, ki zagotavlja humanitarno pomoč in izvaja razvojne programe v Združenih državah Amerike ter na mednarodni ravni. Njeno delo obsega odzivanje na izredne razmere, pomoč pri preskrbi s hrano, zdravstveno varstvo, izobraževanje, mikrofinanciranje ter pobude za podporo ženskam, otrokom in sirotam. Organizacija deluje v skladu z islamskimi načeli darovanja, kot sta zakat in vakuf, ter spodbuja sodelovanje skupnosti z zagovorništvom, dogodki, prostovoljstvom, programi podvajanja donacij in skladi, ki jih usmerjajo donatorji. Njeni programi povezujejo dobrodelne donacije s praktično podporo skupnostim, ki se soočajo s težavami.
Donor Services Administrator
Handle donor questions and donation processing for Islamic Relief Canada, supporting campaigns, pledges, refunds, and donor satisfaction. Serve donors by phone, email, and live chat.
Opis
- Answer donor questions by phone, email, and live chat
- Process donations and refunds accurately and efficiently
- Meet or exceed response-time and donor satisfaction targets
- Review voicemail messages and return calls
- Work with Finance, Technical Support, and Fundraising colleagues to resolve donor questions and requests
- Process campaign donations across multiple platforms
- Call donors after events to process outstanding pledges
- Complete additional duties assigned by the donor relations manager and team leads
Zahteve
- 1–2 years of experience in customer service and data management
- Post-secondary education; a university degree is preferred
- MS Excel proficiency is an asset
- Proficiency with Gmail and selected add-ons
- Oral and written proficiency in English and French is preferred
- Ability to prioritize and adjust priorities to address donor needs, stay organized, and meet deadlines
- Strong problem-solving and critical-thinking abilities
- Patience, empathy, and a donor-focused approach
- Careful attention to detail and the ability to work accurately without supervision
- Positive attitude, eagerness to learn, and a collaborative approach
- Ability to balance accuracy and efficiency, meet deadlines, and handle multiple tasks
- Ability to work independently and with a diverse team
- Basic math skills
- Self-motivation, initiative, and ability to follow instructions
- Availability for flexible shifts, including overnight, weekday, weekend, and additional hours as needed
Ugodnosti
- Hybrid schedule with office attendance ranging from two days per week to once a month, based on distance from a Burlington headquarters or regional office
- Accommodation support during recruitment, hiring, and employment