Islamic Relief USA is a nonprofit organization delivering humanitarian relief and development programs in the United States and internationally. Its work spans emergency response, food assistance, healthcare, education, microfinance, and initiatives supporting women, children, and orphans. Guided by Islamic giving principles such as Zakat and Waqf, the organization also promotes community participation through advocacy, events, volunteering, matching gifts, and donor-advised funds. Its programs connect charitable giving with practical support for communities facing hardship.
Donor Services Administrator
Handle donor questions and donation processing for Islamic Relief Canada, supporting campaigns, pledges, refunds, and donor satisfaction. Serve donors by phone, email, and live chat.
Description
- Answer donor questions by phone, email, and live chat
- Process donations and refunds accurately and efficiently
- Meet or exceed response-time and donor satisfaction targets
- Review voicemail messages and return calls
- Work with Finance, Technical Support, and Fundraising colleagues to resolve donor questions and requests
- Process campaign donations across multiple platforms
- Call donors after events to process outstanding pledges
- Complete additional duties assigned by the donor relations manager and team leads
Requirements
- 1–2 years of experience in customer service and data management
- Post-secondary education; a university degree is preferred
- MS Excel proficiency is an asset
- Proficiency with Gmail and selected add-ons
- Oral and written proficiency in English and French is preferred
- Ability to prioritize and adjust priorities to address donor needs, stay organized, and meet deadlines
- Strong problem-solving and critical-thinking abilities
- Patience, empathy, and a donor-focused approach
- Careful attention to detail and the ability to work accurately without supervision
- Positive attitude, eagerness to learn, and a collaborative approach
- Ability to balance accuracy and efficiency, meet deadlines, and handle multiple tasks
- Ability to work independently and with a diverse team
- Basic math skills
- Self-motivation, initiative, and ability to follow instructions
- Availability for flexible shifts, including overnight, weekday, weekend, and additional hours as needed
Benefits
- Hybrid schedule with office attendance ranging from two days per week to once a month, based on distance from a Burlington headquarters or regional office
- Accommodation support during recruitment, hiring, and employment