Islamic Relief USA ir bezpeļņas organizācija, kas sniedz humāno palīdzību un īsteno attīstības programmas Amerikas Savienotajās Valstīs un starptautiskā mērogā. Tās darbība aptver reaģēšanu ārkārtas situācijās, pārtikas palīdzību, veselības aprūpi, izglītību, mikrokreditēšanu un iniciatīvas, kas atbalsta sievietes, bērnus un bāreņus. Vadoties pēc islāma ziedošanas principiem, piemēram, zakāta un vakfa, organizācija veicina arī kopienu iesaisti ar interešu aizstāvību, pasākumiem, brīvprātīgo darbu, ziedojumu pielīdzināšanu un ziedotāju ieteiktiem fondiem. Tās programmas savieno labdarības ziedojumus ar praktisku atbalstu kopienām, kas saskaras ar grūtībām.
Donor Services Administrator
Handle donor questions and donation processing for Islamic Relief Canada, supporting campaigns, pledges, refunds, and donor satisfaction. Serve donors by phone, email, and live chat.
Apraksts
- Answer donor questions by phone, email, and live chat
- Process donations and refunds accurately and efficiently
- Meet or exceed response-time and donor satisfaction targets
- Review voicemail messages and return calls
- Work with Finance, Technical Support, and Fundraising colleagues to resolve donor questions and requests
- Process campaign donations across multiple platforms
- Call donors after events to process outstanding pledges
- Complete additional duties assigned by the donor relations manager and team leads
Prasības
- 1–2 years of experience in customer service and data management
- Post-secondary education; a university degree is preferred
- MS Excel proficiency is an asset
- Proficiency with Gmail and selected add-ons
- Oral and written proficiency in English and French is preferred
- Ability to prioritize and adjust priorities to address donor needs, stay organized, and meet deadlines
- Strong problem-solving and critical-thinking abilities
- Patience, empathy, and a donor-focused approach
- Careful attention to detail and the ability to work accurately without supervision
- Positive attitude, eagerness to learn, and a collaborative approach
- Ability to balance accuracy and efficiency, meet deadlines, and handle multiple tasks
- Ability to work independently and with a diverse team
- Basic math skills
- Self-motivation, initiative, and ability to follow instructions
- Availability for flexible shifts, including overnight, weekday, weekend, and additional hours as needed
Priekšrocības
- Hybrid schedule with office attendance ranging from two days per week to once a month, based on distance from a Burlington headquarters or regional office
- Accommodation support during recruitment, hiring, and employment