Islamic Relief USA este o organizație nonprofit care desfășoară programe de ajutor umanitar și dezvoltare în Statele Unite și la nivel internațional. Activitatea sa cuprinde intervenții de urgență, asistență alimentară, servicii medicale, educație, microfinanțare și inițiative de sprijin pentru femei, copii și orfani. Ghidați de principii islamice ale dăruirii, precum Zakat și Waqf, reprezentanții organizației încurajează și participarea comunității prin advocacy, evenimente, voluntariat, donații echivalate și fonduri recomandate de donatori. Programele sale conectează donațiile caritabile cu sprijinul practic acordat comunităților care se confruntă cu dificultăți.
Donor Services Administrator
Handle donor questions and donation processing for Islamic Relief Canada, supporting campaigns, pledges, refunds, and donor satisfaction. Serve donors by phone, email, and live chat.
Descriere
- Answer donor questions by phone, email, and live chat
- Process donations and refunds accurately and efficiently
- Meet or exceed response-time and donor satisfaction targets
- Review voicemail messages and return calls
- Work with Finance, Technical Support, and Fundraising colleagues to resolve donor questions and requests
- Process campaign donations across multiple platforms
- Call donors after events to process outstanding pledges
- Complete additional duties assigned by the donor relations manager and team leads
Cerințe
- 1–2 years of experience in customer service and data management
- Post-secondary education; a university degree is preferred
- MS Excel proficiency is an asset
- Proficiency with Gmail and selected add-ons
- Oral and written proficiency in English and French is preferred
- Ability to prioritize and adjust priorities to address donor needs, stay organized, and meet deadlines
- Strong problem-solving and critical-thinking abilities
- Patience, empathy, and a donor-focused approach
- Careful attention to detail and the ability to work accurately without supervision
- Positive attitude, eagerness to learn, and a collaborative approach
- Ability to balance accuracy and efficiency, meet deadlines, and handle multiple tasks
- Ability to work independently and with a diverse team
- Basic math skills
- Self-motivation, initiative, and ability to follow instructions
- Availability for flexible shifts, including overnight, weekday, weekend, and additional hours as needed
Beneficii
- Hybrid schedule with office attendance ranging from two days per week to once a month, based on distance from a Burlington headquarters or regional office
- Accommodation support during recruitment, hiring, and employment