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Tines
Tines
51 – 200 Zaposleni
Sponzor vizuma H1BLogistikaSaaSSvetovanje
Tines je podjetje za avtomatizacijo SaaS, ustanovljeno leta 2018, ki ekipam za varnost, IT, infrastrukturo in inženiring pomaga ustvarjati, izvajati in spremljati delovne tokove v realnem času. Njegova platforma povezuje poslovne sisteme, izdelke in API-je ter podpira primere uporabe, kot so odzivanje na incidente, upravljanje tveganj, integracija sistemov in operativna avtomatizacija. Tines ponuja tudi orodja za ustvarjanje aplikacij in samopostrežnih portalov, pri čemer poudarja preglednost v podjetjih, skladnost, preprosto uporabo in hitro uvedbo.
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Delovna mesta v podjetju

Customer Success Manager II (Ireland, Remote)

Guide technical customers through onboarding and adoption of Tines’ secure workflow automation platform, while supporting account growth and renewals. Work across customer health, product feedback, and expansion opportunities.

IEIrskaNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank
Kibernetska varnost

Opis

  • Guide customers through onboarding, adoption discussions, business reviews, and renewals.
  • Lead onboarding to meet customer use cases and requirements within agreed timelines.
  • Relay technical customer needs to internal technical teams.
  • Share customer feedback on feature requests and product improvements.
  • Coordinate onboarding and business reviews to assess performance, understand priorities, and uncover growth opportunities.
  • Work with internal teams to create account plans aligned with customer needs and use cases.
  • Spot customer risks and create plans to reduce them.
  • Identify issues affecting customers and recommend solutions or process improvements.
  • Build and execute renewal plans, communicating Tines’ value to analyst, management, and executive stakeholders.
  • Review account dashboards, metrics, logins, and use cases to gauge customer health.
  • Manage a portfolio of accounts, using health indicators to guide renewal and expansion strategies.
  • Collaborate with Sales, Support, Marketing, Product, Engineering, and other internal teams.

Zahteve

  • At least five years in technical account management, customer success, or a post-sales role at a technology company.
  • Experience with SaaS solutions for technical teams, such as cybersecurity, DevOps, or IT.
  • Experience asking questions to uncover customer problems and identify opportunities.
  • Ability to communicate technical requirements to internal teams and partners.
  • Ability to solve complex problems using internal resources and recognize when to involve management or leadership.
  • Knowledge of APIs and how they work.

Ugodnosti

  • Equal employment opportunities for all employees and applicants.
  • A company culture that encourages individual curiosity, growth, and integrity.
  • Opportunities for learning and growth.

Sorodna delovna mesta

Omnissa

Remote Customer Success Manager, United Kingdom — Omnissa

Omnissa
1001 – 5000 Zaposleni
PodjetjeUmetna inteligencaZdravstveno varstvo
GBZdruženo kraljestvoIEIrskaNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank
Oblak

Guide Omnissa customers in adopting digital workplace solutions, achieving measurable outcomes, and identifying opportunities to grow their use. Build executive relationships and support retention through strategic customer success planning.

Odpri