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Tines
Tines
51 – 200 कर्मचारी
H1B वीज़ा प्रायोजकSaaSपरामर्शलॉजिस्टिक्स
Tines एक SaaS ऑटोमेशन कंपनी है, जिसकी स्थापना 2018 में हुई थी। यह सुरक्षा, IT, इंफ्रास्ट्रक्चर और इंजीनियरिंग टीमों को रीयल टाइम में वर्कफ़्लो बनाने, चलाने और मॉनिटर करने में मदद करती है। इसका प्लेटफ़ॉर्म व्यावसायिक प्रणालियों, उत्पादों और API को जोड़कर घटना प्रतिक्रिया, जोखिम प्रबंधन, सिस्टम एकीकरण और परिचालन ऑटोमेशन जैसे उपयोग मामलों को सक्षम बनाता है। Tines एप्लिकेशन और सेल्फ़-सर्विस पोर्टल बनाने के लिए भी टूल प्रदान करती है और एंटरप्राइज़ पारदर्शिता, अनुपालन, उपयोग में आसानी तथा तेज़ परिनियोजन पर ज़ोर देती है।
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कंपनी की नौकरियाँ

Customer Success Manager II (Ireland, Remote)

Guide technical customers through onboarding and adoption of Tines’ secure workflow automation platform, while supporting account growth and renewals. Work across customer health, product feedback, and expansion opportunities.

IEआयरलैंडरिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक
साइबर सुरक्षा

विवरण

  • Guide customers through onboarding, adoption discussions, business reviews, and renewals.
  • Lead onboarding to meet customer use cases and requirements within agreed timelines.
  • Relay technical customer needs to internal technical teams.
  • Share customer feedback on feature requests and product improvements.
  • Coordinate onboarding and business reviews to assess performance, understand priorities, and uncover growth opportunities.
  • Work with internal teams to create account plans aligned with customer needs and use cases.
  • Spot customer risks and create plans to reduce them.
  • Identify issues affecting customers and recommend solutions or process improvements.
  • Build and execute renewal plans, communicating Tines’ value to analyst, management, and executive stakeholders.
  • Review account dashboards, metrics, logins, and use cases to gauge customer health.
  • Manage a portfolio of accounts, using health indicators to guide renewal and expansion strategies.
  • Collaborate with Sales, Support, Marketing, Product, Engineering, and other internal teams.

आवश्यकताएँ

  • At least five years in technical account management, customer success, or a post-sales role at a technology company.
  • Experience with SaaS solutions for technical teams, such as cybersecurity, DevOps, or IT.
  • Experience asking questions to uncover customer problems and identify opportunities.
  • Ability to communicate technical requirements to internal teams and partners.
  • Ability to solve complex problems using internal resources and recognize when to involve management or leadership.
  • Knowledge of APIs and how they work.

लाभ

  • Equal employment opportunities for all employees and applicants.
  • A company culture that encourages individual curiosity, growth, and integrity.
  • Opportunities for learning and growth.

संबंधित नौकरियाँ

Omnissa

Remote Customer Success Manager, United Kingdom — Omnissa

Omnissa
1,001 – 5,000 कर्मचारी
उद्यमकृत्रिम बुद्धिमत्तास्वास्थ्य सेवा
GBयूनाइटेड किंगडमIEआयरलैंडरिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक
क्लाउड

Guide Omnissa customers in adopting digital workplace solutions, achieving measurable outcomes, and identifying opportunities to grow their use. Build executive relationships and support retention through strategic customer success planning.

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