Tines

51 – 200 Darbinieki

H1B vīzas sponsors Konsultācijas Loģistika SaaS

Tines ir 2018. gadā dibināts SaaS automatizācijas uzņēmums, kas palīdz drošības, IT, infrastruktūras un inženierijas komandām reāllaikā veidot, darbināt un uzraudzīt darbplūsmas. Tā platforma savieno biznesa sistēmas, produktus un API, lai atbalstītu tādus lietošanas gadījumus kā reaģēšanu uz incidentiem, risku pārvaldību, sistēmu integrāciju un darbību automatizāciju. Tines nodrošina arī rīkus lietojumprogrammu un pašapkalpošanās portālu izveidei, īpašu uzmanību pievēršot uzņēmuma pārredzamībai, atbilstībai, ērtai lietošanai un ātrai ieviešanai.

Vakances uzņēmumā

Customer Success Manager II (Ireland, Remote)

Guide technical customers through onboarding and adoption of Tines’ secure workflow automation platform, while supporting account growth and renewals. Work across customer health, product feedback, and expansion opportunities.

pirms 2 nedēļām

Īrija Attālināti Pilna slodze Vidējais līmenis Vecākais speciālists Nepieciešamā Valoda: angļu Klientu panākumi Klientu panākumu vadītājs

Kiberdrošība

Apraksts

Guide customers through onboarding, adoption discussions, business reviews, and renewals.
Lead onboarding to meet customer use cases and requirements within agreed timelines.
Relay technical customer needs to internal technical teams.
Share customer feedback on feature requests and product improvements.
Coordinate onboarding and business reviews to assess performance, understand priorities, and uncover growth opportunities.
Work with internal teams to create account plans aligned with customer needs and use cases.
Spot customer risks and create plans to reduce them.
Identify issues affecting customers and recommend solutions or process improvements.
Build and execute renewal plans, communicating Tines’ value to analyst, management, and executive stakeholders.
Review account dashboards, metrics, logins, and use cases to gauge customer health.
Manage a portfolio of accounts, using health indicators to guide renewal and expansion strategies.
Collaborate with Sales, Support, Marketing, Product, Engineering, and other internal teams.

Prasības

At least five years in technical account management, customer success, or a post-sales role at a technology company.
Experience with SaaS solutions for technical teams, such as cybersecurity, DevOps, or IT.
Experience asking questions to uncover customer problems and identify opportunities.
Ability to communicate technical requirements to internal teams and partners.
Ability to solve complex problems using internal resources and recognize when to involve management or leadership.
Knowledge of APIs and how they work.

Priekšrocības

Equal employment opportunities for all employees and applicants.
A company culture that encourages individual curiosity, growth, and integrity.
Opportunities for learning and growth.

Saistītās vakances

1001 – 5000 Darbinieki

Mākslīgais intelekts Uzņēmums Veselības aprūpe

Apvienotā Karaliste

Īrija Attālināti Pilna slodze Vidējais līmenis Vecākais speciālists Nepieciešamā Valoda: angļu Klientu panākumi Klientu panākumu vadītājs

Mākonis

Guide Omnissa customers in adopting digital workplace solutions, achieving measurable outcomes, and identifying opportunities to grow their use. Build executive relationships and support retention through strategic customer success planning.

Atvērt