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TruStage
TruStage
1001 – 5000 Zaposleni
FinanceFintechZavarovanje
TruStage deluje na področju zavarovalništva, financ in fintecha ter ponuja rešitve, ki posameznikom in podjetjem pomagajo obvladovati tveganja in sprejemati premišljene finančne odločitve. Njegova ponudba vključuje življenjsko, avtomobilsko, domsko, premoženjsko in poslovno zavarovanje ter naložbene produkte, kot so rente, in storitve upravljanja premoženja. TruStage razvija tudi tehnologije, osredotočene na skladnost s predpisi in omogočanje e-trgovine, s čimer v eni organizaciji združuje finančno zaščito, naložbeno podporo in digitalna orodja.
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Delovna mesta v podjetju

Contact Center Representative II, Hybrid – Waverly, IA

Support TruStage Life and AD&D insurance customers by answering policy questions and resolving service issues. Document interactions, process policy changes, and identify potential sales leads.

USZdružene države AmerikeIAIowa
46.800 $ – 63.300 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPredstavnik klicnega centra

Opis

  • Handle a high volume of inbound calls about TruStage Life and AD&D products.
  • Explain policy provisions to customers.
  • Interpret financial and non-financial information.
  • Check the status of transactions and policy or certificate changes.
  • Answer questions and resolve customer concerns.
  • Process policy changes when needed.
  • Identify sales leads for sales representatives.
  • Handle colleagues’ calls through the Help Line.
  • Train and coach colleagues individually or in small groups.
  • Resolve customer issues promptly and professionally.
  • Show empathy and professionalism in customer interactions.
  • Keep accurate records of customer interactions.
  • Meet or exceed targets for efficiency, quality, attendance, schedule adherence, and cross-sales.

Zahteve

  • High school diploma or equivalent relevant work experience.
  • Strong customer service skills, including a track record of building rapport and resolving issues.
  • Excellent verbal and written communication skills.
  • Strong active listening skills.
  • Critical thinking and problem-solving skills.
  • Ability to work efficiently across multiple systems, platforms, and applications.
  • Willingness to learn new software and technology quickly.
  • Ability to quickly learn company tools, software, and processes.
  • Attend required training and apply what you learn on the job.
  • Ability to manage several tasks while providing attentive, high-quality service.
  • Adaptability to changes in processes, tools, and customer expectations.
  • A resume is required to apply.

Ugodnosti

  • Annual incentive bonus plan may be available.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Employee assistance program.
  • Life insurance.
  • Disability plans.
  • Parental leave.
  • Paid time off.
  • 401(k) plan.
  • Tuition reimbursement.
  • Flexible workplace and work-life balance support.
  • Career growth opportunities.
  • Retirement assistance.
  • Flexibility to work from a preferred location.
  • Technology and other tools to support hybrid work.

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