TruStage
TruStage
1,001 – 5,000 कर्मचारी
फिनटेकबीमावित्त
TruStage बीमा, वित्त और फिनटेक क्षेत्रों में काम करता है और ऐसे समाधान प्रदान करता है, जो व्यक्तियों तथा व्यवसायों को जोखिम प्रबंधित करने और सूचित वित्तीय निर्णय लेने में सहायता करते हैं। इसके उत्पादों में जीवन, ऑटो, गृह, संपत्ति और व्यवसाय बीमा के साथ-साथ वार्षिकी जैसे निवेश उत्पाद और संपत्ति प्रबंधन सेवाएँ शामिल हैं। TruStage अनुपालन तथा ई-कॉमर्स को सक्षम बनाने वाली तकनीक भी विकसित करता है और एक ही संगठन के भीतर वित्तीय सुरक्षा, निवेश सहायता और डिजिटल उपकरणों को एक साथ लाता है।

Contact Center Representative II, Hybrid – Waverly, IA

Support TruStage Life and AD&D insurance customers by answering policy questions and resolving service issues. Document interactions, process policy changes, and identify potential sales leads.

विवरण

  • Handle a high volume of inbound calls about TruStage Life and AD&D products.
  • Explain policy provisions to customers.
  • Interpret financial and non-financial information.
  • Check the status of transactions and policy or certificate changes.
  • Answer questions and resolve customer concerns.
  • Process policy changes when needed.
  • Identify sales leads for sales representatives.
  • Handle colleagues’ calls through the Help Line.
  • Train and coach colleagues individually or in small groups.
  • Resolve customer issues promptly and professionally.
  • Show empathy and professionalism in customer interactions.
  • Keep accurate records of customer interactions.
  • Meet or exceed targets for efficiency, quality, attendance, schedule adherence, and cross-sales.

आवश्यकताएँ

  • High school diploma or equivalent relevant work experience.
  • Strong customer service skills, including a track record of building rapport and resolving issues.
  • Excellent verbal and written communication skills.
  • Strong active listening skills.
  • Critical thinking and problem-solving skills.
  • Ability to work efficiently across multiple systems, platforms, and applications.
  • Willingness to learn new software and technology quickly.
  • Ability to quickly learn company tools, software, and processes.
  • Attend required training and apply what you learn on the job.
  • Ability to manage several tasks while providing attentive, high-quality service.
  • Adaptability to changes in processes, tools, and customer expectations.
  • A resume is required to apply.

लाभ

  • Annual incentive bonus plan may be available.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Employee assistance program.
  • Life insurance.
  • Disability plans.
  • Parental leave.
  • Paid time off.
  • 401(k) plan.
  • Tuition reimbursement.
  • Flexible workplace and work-life balance support.
  • Career growth opportunities.
  • Retirement assistance.
  • Flexibility to work from a preferred location.
  • Technology and other tools to support hybrid work.

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