TruStage
TruStage
1 001 – 5 000 Darbuotojai
DraudimasFinansaiFintech
„TruStage“ veikia draudimo, finansų ir finansinių technologijų srityse, teikdama sprendimus, padedančius privatiems asmenims ir įmonėms valdyti riziką bei priimti pagrįstus finansinius sprendimus. Įmonės pasiūlą sudaro gyvybės, automobilių, būsto, turto ir verslo draudimas, taip pat investiciniai produktai, pavyzdžiui, anuitetai, ir turto valdymo paslaugos. „TruStage“ taip pat kuria atitikties ir elektroninės prekybos galimybes palaikančias technologijas, vienoje organizacijoje derindama finansinę apsaugą, investavimo sprendimus ir skaitmeninius įrankius.

Contact Center Representative II, Hybrid – Waverly, IA

Support TruStage Life and AD&D insurance customers by answering policy questions and resolving service issues. Document interactions, process policy changes, and identify potential sales leads.

Aprašymas

  • Handle a high volume of inbound calls about TruStage Life and AD&D products.
  • Explain policy provisions to customers.
  • Interpret financial and non-financial information.
  • Check the status of transactions and policy or certificate changes.
  • Answer questions and resolve customer concerns.
  • Process policy changes when needed.
  • Identify sales leads for sales representatives.
  • Handle colleagues’ calls through the Help Line.
  • Train and coach colleagues individually or in small groups.
  • Resolve customer issues promptly and professionally.
  • Show empathy and professionalism in customer interactions.
  • Keep accurate records of customer interactions.
  • Meet or exceed targets for efficiency, quality, attendance, schedule adherence, and cross-sales.

Reikalavimai

  • High school diploma or equivalent relevant work experience.
  • Strong customer service skills, including a track record of building rapport and resolving issues.
  • Excellent verbal and written communication skills.
  • Strong active listening skills.
  • Critical thinking and problem-solving skills.
  • Ability to work efficiently across multiple systems, platforms, and applications.
  • Willingness to learn new software and technology quickly.
  • Ability to quickly learn company tools, software, and processes.
  • Attend required training and apply what you learn on the job.
  • Ability to manage several tasks while providing attentive, high-quality service.
  • Adaptability to changes in processes, tools, and customer expectations.
  • A resume is required to apply.

Privalumai

  • Annual incentive bonus plan may be available.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Employee assistance program.
  • Life insurance.
  • Disability plans.
  • Parental leave.
  • Paid time off.
  • 401(k) plan.
  • Tuition reimbursement.
  • Flexible workplace and work-life balance support.
  • Career growth opportunities.
  • Retirement assistance.
  • Flexibility to work from a preferred location.
  • Technology and other tools to support hybrid work.

Susiję darbai

Coherent Corp.

Senior Category Manager, Chemicals and Energy

Coherent Corp.

Lead sourcing strategy and supplier governance across chemicals, gases, energy and utilities. Support savings, sustainability and procurement analytics at Coherent, a laser and materials manufacturer.

Atidaryti
WhyHireWrong?

Staff Software Engineer, Healthcare AI

WhyHireWrong?

Build dependable AI agents for a stealth healthcare startup, from distributed infrastructure to clinical oversight. Shape agent routing, tool integrations, and controls for auditable actions.

Atidaryti
Ciril GROUP

Full-Stack PHP Symfony Developer

Ciril GROUP

Build web portals for local authorities at Ciril GROUP, a French software publisher and cloud hosting provider. Integrate business services, automate testing, and continually improve the technical platform.

Atidaryti
Alan

Brand Marketing Associate Intern

Alan

Help develop international market-entry, event, and product-launch playbooks while supporting brand strategy at Alan, a prevention-focused insurance company. Partner with the Creative Director and contribute to the Brand team’s planning and OKRs.

Atidaryti