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Util-Assist Inc.
Util-Assist Inc.
51 – 200 Zaposleni
LogistikaSvetovanjeZdravstveno varstvo
Util-Assist Inc. is a professional services and managed-services firm focused on technology for electric, water, and gas utilities. For more than two decades, its team has helped utility organizations plan and deliver advanced metering infrastructure (AMI) and related systems, from strategy and procurement through change management, analytics, integration, and testing. The company also provides ongoing managed operations, supporting large-scale utility technology programs across North America.
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Delovna mesta v podjetju

Client Relationship Manager, Utility Consulting

Lead utility consulting engagements and client relationships at Util-Assist, a digital transformation partner for electric, water, and gas utilities. Oversee project teams, deliverables, procurement, contracts, and tailored client solutions.

CAKanada
90.000 $ – 125.000 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaProdajaSkrbnik strank

Opis

  • Lead client relationships and support clients across multiple projects.
  • Serve as lead consultant on engagements of every size.
  • Keep project outcomes aligned with organizational service standards.
  • Oversee the daily work of client projects.
  • Supervise Senior and Associate Consultants, Analysts, and other assigned staff.
  • Provide technical subject matter expertise and lead projects.
  • Serve as the primary client contact and develop plans to meet business requirements.
  • Meet with clients regularly and address their concerns.
  • Coordinate with direct service channels to meet client needs.
  • Work across departments to support client satisfaction.
  • Guide clients through project cycles and keep them informed.
  • Confirm project scope and expectations, and deliver work on schedule.
  • Prepare and coordinate Statements of Work covering scope, deliverables, timelines, and requirements.
  • Coordinate procurement needs, including purchase orders and supporting documents.
  • Bridge communication between clients and vendors, and arrange business requirements meetings.
  • Support contract negotiations and discussions of products and pricing.
  • Coordinate accurate invoicing and obtain necessary approvals on time.
  • Communicate updates on issue resolution, product and service features or upgrades, and company changes.
  • Work at client sites about four days each week and at the Util-Assist office about one day each week.
  • Travel to client sites across the Greater Toronto Area and other locations as needed.

Zahteve

  • Bachelor’s degree in Business Administration, Communications, or Marketing.
  • Three to five years of client portfolio management experience in professional services.
  • Previous experience in sales, account management, or customer service.
  • In-depth understanding of client operations to help develop client solutions.
  • Strong knowledge of the utility industry.
  • Advanced proficiency with Microsoft Office.
  • Ability to influence clients, negotiate, and build support for business deals.
  • Strong organization and time management skills.
  • Advanced problem-solving ability, including developing ways to improve client efficiency and productivity.
  • Strong collaboration skills and the ability to work across departments on strategies that benefit clients.
  • Entrepreneurial ability to create and deliver innovative, tailored client solutions.
  • Strong leadership skills.
  • Must complete SIN and passport verification and pass a police vulnerability check.
  • Must be legally authorized to work in Canada or the United States.
  • Able to travel to client locations across the Greater Toronto Area and elsewhere as needed.

Ugodnosti

  • Hybrid work options and flexible hours.
  • Summer Hours Program offering a compressed workweek from June through August.
  • Full annual vacation balance available at the beginning of the year.
  • Paid day off during the month of your birthday.
  • Collaborative, inclusive team culture that supports growth.
  • Employee Assistance Program with mental health resources.
  • Nutritional health coaching.
  • Career development and growth opportunities.
  • Comprehensive health and dental coverage.
  • RRSP matching.
  • Enhanced parental leave top-up.
  • Competitive compensation.
  • Equal opportunity employer offering recruitment accommodations.

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