Compass Experience Labs je svetovalno podjetje, osredotočeno na uporabniško izkušnjo, skrb za stranke in optimizacijo postopkov zaposlovanja. Podjetjem pomaga izboljšati interakcije s strankami s prilagojenimi programi podpore, optimizacijo zvestobe in optimizacijo sistemov, ki delujejo z obstoječimi poslovnimi sistemi. Njegove storitve vključujejo 24-urno podporo strankam in celovito zunanje izvajanje postopkov zaposlovanja (RPO), pri čemer podpira organizacije, ki si prizadevajo za učinkovitejše poslovanje s strankami in postopke zaposlovanja. Compass Experience Labs sodeluje s podjetji na področjih hrane in pijače, logistike, naročniške trgovine in oblačil ter razvija strategije skrbi za stranke, prilagojene njihovim operativnim potrebam.
Chief of Staff
Lead CEO priorities, cross-functional execution, and global alignment for Compass Experience Labs’ remote customer experience operations. Coordinate strategic work across teams in the US, Latin America, and the Philippines.
Opis
- Own and monitor CEO priorities and OKRs across departments
- Lead major cross-functional projects, including service launches, technology integrations, and geographic expansion
- Organize executive meetings, board preparation, strategic planning sessions, and company-wide communications
- Partner with the CEO as a strategic adviser and sounding board
- Analyze complex operational data and prioritize requests to the executive office
- Connect distributed teams across the US, Latin America, and the Philippines
- Monitor executive decisions and key performance indicators
- Resolve operational bottlenecks before they hinder growth
- Advance initiatives that promote hard work, continuous learning, and mutual respect across the remote workforce
- Guide organizational change and build clarity and support across regions and levels
Zahteve
- At least five years in management consulting, operations, strategic planning, or a Chief of Staff or Operations Lead role at a scaling business or BPO/CX organization
- Experience working with distributed, global, or multicultural teams across time zones
- Comfort working with operational metrics such as resolution rates, LTV, CSAT, and capacity planning
- Familiarity with modern automation and AI-driven customer experience tools
- Strong mathematical and analytical ability
- Ability to interpret data, perform calculations, and assess financial and operational scenarios
- Critical thinking and complex business problem-solving skills
- Record of turning ambiguous strategic goals into structured, measurable execution plans
- Excellent written and verbal communication
- Ability to influence leaders without direct authority
- Ability to succeed in a fast-paced, high-accountability environment with low fixed overhead and strong adaptability
Ugodnosti
- Flexible remote work with a connected global team
- Direct, daily access to executive leadership
- Ownership of core strategic outcomes
- Growth opportunities in a modern, automation-enabled global customer experience organization
- Fully remote work environment
- Supportive, high-performing culture for team members working remotely worldwide