Compass Experience Labs is a consulting company focused on customer experience, customer care, and recruitment process optimization. It helps businesses improve customer interactions through tailored support programs, loyalty optimization, and systems optimization that work with existing business systems. Its services include 24/7 customer support and end-to-end Recruitment Process Outsourcing (RPO), supporting organizations seeking more efficient customer operations and recruitment processes. Compass Experience Labs works with businesses in areas including food and beverage, logistics, subscription commerce, and apparel, developing customer care strategies suited to their operational needs.
Chief of Staff
Lead CEO priorities, cross-functional execution, and global alignment for Compass Experience Labs’ remote customer experience operations. Coordinate strategic work across teams in the US, Latin America, and the Philippines.
Description
- Own and monitor CEO priorities and OKRs across departments
- Lead major cross-functional projects, including service launches, technology integrations, and geographic expansion
- Organize executive meetings, board preparation, strategic planning sessions, and company-wide communications
- Partner with the CEO as a strategic adviser and sounding board
- Analyze complex operational data and prioritize requests to the executive office
- Connect distributed teams across the US, Latin America, and the Philippines
- Monitor executive decisions and key performance indicators
- Resolve operational bottlenecks before they hinder growth
- Advance initiatives that promote hard work, continuous learning, and mutual respect across the remote workforce
- Guide organizational change and build clarity and support across regions and levels
Requirements
- At least five years in management consulting, operations, strategic planning, or a Chief of Staff or Operations Lead role at a scaling business or BPO/CX organization
- Experience working with distributed, global, or multicultural teams across time zones
- Comfort working with operational metrics such as resolution rates, LTV, CSAT, and capacity planning
- Familiarity with modern automation and AI-driven customer experience tools
- Strong mathematical and analytical ability
- Ability to interpret data, perform calculations, and assess financial and operational scenarios
- Critical thinking and complex business problem-solving skills
- Record of turning ambiguous strategic goals into structured, measurable execution plans
- Excellent written and verbal communication
- Ability to influence leaders without direct authority
- Ability to succeed in a fast-paced, high-accountability environment with low fixed overhead and strong adaptability
Benefits
- Flexible remote work with a connected global team
- Direct, daily access to executive leadership
- Ownership of core strategic outcomes
- Growth opportunities in a modern, automation-enabled global customer experience organization
- Fully remote work environment
- Supportive, high-performing culture for team members working remotely worldwide