Compass Experience Labs mijozlar tajribasi, mijozlarga xizmat ko‘rsatish va ishga qabul qilish jarayonlarini optimallashtirishga ixtisoslashgan konsalting kompaniyasidir. U bizneslarga mavjud tizimlari bilan hamohang ishlaydigan moslashtirilgan qo‘llab-quvvatlash dasturlari, sodiqlikni optimallashtirish va tizimlarni takomillashtirish orqali mijozlar bilan aloqalarni yaxshilashga yordam beradi. Kompaniya xizmatlari 24/7 mijozlarni qo‘llab-quvvatlash hamda ishga qabul qilish jarayonini to‘liq autsorsing qilishni (RPO) o‘z ichiga oladi va mijozlar bilan ishlash hamda ishga qabul qilish jarayonlarini samaraliroq qilishni istagan tashkilotlarni qo‘llab-quvvatlaydi. Compass Experience Labs oziq-ovqat va ichimliklar, logistika, obuna asosidagi savdo hamda kiyim-kechak kabi sohalardagi bizneslar bilan hamkorlik qilib, ularning operatsion ehtiyojlariga mos mijozlarga xizmat ko‘rsatish strategiyalarini ishlab chiqadi.
Chief of Staff
Lead CEO priorities, cross-functional execution, and global alignment for Compass Experience Labs’ remote customer experience operations. Coordinate strategic work across teams in the US, Latin America, and the Philippines.
Tavsif
- Own and monitor CEO priorities and OKRs across departments
- Lead major cross-functional projects, including service launches, technology integrations, and geographic expansion
- Organize executive meetings, board preparation, strategic planning sessions, and company-wide communications
- Partner with the CEO as a strategic adviser and sounding board
- Analyze complex operational data and prioritize requests to the executive office
- Connect distributed teams across the US, Latin America, and the Philippines
- Monitor executive decisions and key performance indicators
- Resolve operational bottlenecks before they hinder growth
- Advance initiatives that promote hard work, continuous learning, and mutual respect across the remote workforce
- Guide organizational change and build clarity and support across regions and levels
Talablar
- At least five years in management consulting, operations, strategic planning, or a Chief of Staff or Operations Lead role at a scaling business or BPO/CX organization
- Experience working with distributed, global, or multicultural teams across time zones
- Comfort working with operational metrics such as resolution rates, LTV, CSAT, and capacity planning
- Familiarity with modern automation and AI-driven customer experience tools
- Strong mathematical and analytical ability
- Ability to interpret data, perform calculations, and assess financial and operational scenarios
- Critical thinking and complex business problem-solving skills
- Record of turning ambiguous strategic goals into structured, measurable execution plans
- Excellent written and verbal communication
- Ability to influence leaders without direct authority
- Ability to succeed in a fast-paced, high-accountability environment with low fixed overhead and strong adaptability
Imtiyozlar
- Flexible remote work with a connected global team
- Direct, daily access to executive leadership
- Ownership of core strategic outcomes
- Growth opportunities in a modern, automation-enabled global customer experience organization
- Fully remote work environment
- Supportive, high-performing culture for team members working remotely worldwide