Compass Experience Labs एक परामर्श कंपनी है, जो ग्राहक अनुभव, ग्राहक सेवा और भर्ती प्रक्रिया के अनुकूलन पर केंद्रित है। यह अनुकूलित सहायता कार्यक्रमों, ग्राहक निष्ठा को बेहतर बनाने और मौजूदा व्यावसायिक प्रणालियों के साथ काम करने वाले सिस्टम अनुकूलन के माध्यम से व्यवसायों को ग्राहक संपर्क बेहतर बनाने में मदद करती है। इसकी सेवाओं में 24/7 ग्राहक सहायता और भर्ती प्रक्रिया आउटसोर्सिंग (RPO) की शुरुआत से अंत तक की सेवाएँ शामिल हैं, जो अधिक कुशल ग्राहक संचालन और भर्ती प्रक्रियाओं की तलाश कर रहे संगठनों को सहायता प्रदान करती हैं। Compass Experience Labs खाद्य एवं पेय, लॉजिस्टिक्स, सब्सक्रिप्शन कॉमर्स और परिधान सहित विभिन्न क्षेत्रों के व्यवसायों के साथ काम करती है और उनकी परिचालन आवश्यकताओं के अनुरूप ग्राहक सेवा रणनीतियाँ विकसित करती है।
Chief of Staff
Lead CEO priorities, cross-functional execution, and global alignment for Compass Experience Labs’ remote customer experience operations. Coordinate strategic work across teams in the US, Latin America, and the Philippines.
विवरण
- Own and monitor CEO priorities and OKRs across departments
- Lead major cross-functional projects, including service launches, technology integrations, and geographic expansion
- Organize executive meetings, board preparation, strategic planning sessions, and company-wide communications
- Partner with the CEO as a strategic adviser and sounding board
- Analyze complex operational data and prioritize requests to the executive office
- Connect distributed teams across the US, Latin America, and the Philippines
- Monitor executive decisions and key performance indicators
- Resolve operational bottlenecks before they hinder growth
- Advance initiatives that promote hard work, continuous learning, and mutual respect across the remote workforce
- Guide organizational change and build clarity and support across regions and levels
आवश्यकताएँ
- At least five years in management consulting, operations, strategic planning, or a Chief of Staff or Operations Lead role at a scaling business or BPO/CX organization
- Experience working with distributed, global, or multicultural teams across time zones
- Comfort working with operational metrics such as resolution rates, LTV, CSAT, and capacity planning
- Familiarity with modern automation and AI-driven customer experience tools
- Strong mathematical and analytical ability
- Ability to interpret data, perform calculations, and assess financial and operational scenarios
- Critical thinking and complex business problem-solving skills
- Record of turning ambiguous strategic goals into structured, measurable execution plans
- Excellent written and verbal communication
- Ability to influence leaders without direct authority
- Ability to succeed in a fast-paced, high-accountability environment with low fixed overhead and strong adaptability
लाभ
- Flexible remote work with a connected global team
- Direct, daily access to executive leadership
- Ownership of core strategic outcomes
- Growth opportunities in a modern, automation-enabled global customer experience organization
- Fully remote work environment
- Supportive, high-performing culture for team members working remotely worldwide