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SupportNinja
SupportNinja
1.001 – 5.000 Angajați
B2BSaaS
SupportNinja oferă servicii flexibile de externalizare pentru companiile care au nevoie să își extindă capacitățile fără să își mărească proporțional numărul de angajați interni. Activitatea sa acoperă experiența clienților, asistența pentru clienți și suportul tehnic, moderarea conținutului, prelucrarea datelor, precum și finanțele și contabilitatea. Compania combină furnizarea de servicii adaptate cu soluții bazate pe inteligență artificială pentru a ajuta peste 200 de companii să își îmbunătățească operațiunile și să urmărească dezvoltarea. Înființată în 2015, SupportNinja activează în domeniile B2B și SaaS.
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Locurile de muncă ale companiei

Technical Support Representative II – IoT – Spanish, Italian & English – Remote Romania

Provide remote technical support for SupportNinja’s global IoT customers. Troubleshoot devices, networks, cloud platforms, and connectivity issues across Spanish, Italian, and English support channels.

RORomânia
13.000 lei / lună
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăLimbă Obligatorie: italianăInginer de suport
AWSAzureGoogle Cloud PlatformIoTTCP/IP

Descriere

  • Deliver first-line technical assistance to customers worldwide
  • Track and answer support tickets through the designated ticketing system
  • Conduct initial troubleshooting and analyze reported issues
  • Refer complex cases to Tier 2 or Engineering teams when necessary
  • Keep customers informed with timely updates aligned with SLA commitments
  • Support Field Service Engineers remotely while they work at customer sites

Cerințe

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP concepts, including TCP/UDP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address whitelisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
  • Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and over-the-air firmware updates
  • Working knowledge of SIM lifecycle processes such as activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface-priority configuration
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Familiarity with AWS, Azure, or Google Cloud Platform
  • Knowledge of least-privilege principles, bastion-host remote access, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Basic familiarity with Postman, browser Developer Tools, Wireshark, and observability tools such as Kibana or Groundcover is advantageous
  • Excellent spoken and written communication skills in Spanish, Italian, and English

Beneficii

  • 21 days of annual leave
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • A fun, growth-oriented work experience

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